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Lead Concierge

1 month ago

Cape Town, South Africa Propr Full time
Job title : Lead Concierge Job Location : Western Cape, Cape Town Deadline : December 11, 2024 Quick Recommended Links
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About the job

  • This is an exciting leadership role that calls for someone who brings high energy and dedication to the day-to-day running of the Concierge department You will be managing a diverse team of Concierges, who will need your support and guidance to ensure all of our Guests have a great check-in experience.

What you’ll be doing:

  • Support the full-time and part-time Concierge teams to provide exceptional service to all our guests
  • Manage the monthly schedule/ roster
  • Ensuring all keys are correctly distributed and key management systems are adhered to
  • Coordinating and assigning check ins to the Concierge team
  • Slay tasks, solve problems, kick ass
  • Ensuring all check-ins run smoothly, on time and with a smile
  • Problem solving with your Team on a daily basis
  • If need be, assist the team with check ins, extra key drops and special deliveries to our guests

Here’s our description of the ideal person for this job:

  • Based in Cape Town
  • In possession of a valid driver’s license and a roadworthy vehicle of your own
  • Experience in hospitality or customer service
  • Knowledge of the city/tourist experiences
  • Tech savvy
  • Excellent verbal and written communication
  • Strong interdepartmental communication skills
  • Extremely organised with a high level of multitasking skills
  • Able to adapt to last minute changes and think on your feet
  • Very solution oriented, always looking ahead for a successful resolution
  • Keep calm under pressure; You run towards the fire, not from it
  • Crazy proactive; You tackle hurdles as they appear, even if they sometimes fall outside the specifics of your role
  • Detail oriented; You’re the kind of person who can’t pass a skew picture on the wall without correcting it
  • Someone who genuinely gives a shit about each guest’s experience
  • A Team player You do your best to help your team deliver a holy-shit level of service at all times
  • Able to work a set shift of 9am – 6pm throughout the week (Monday – Sunday), as well as work full time from our office.
     

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