Desktop Support Agent

4 weeks ago

Johannesburg, South Africa Performer Recruitment Full time

Introduction

Our client who is a MSP based in Rivonia is looking for a Desktop Support Agent. The Desktop Support Agent will be responsible for technical implementation activities which include installations, O365 licencing/provisioning, and PBX licence/extension assignments and renewal of all client domains for clients as required. This to ensure that end users are always receiving the highest level of customer service possible for all logged incidents relating to the above. The individual will oversee said implementations with the goal of keeping the department running in an efficient manner, to increase customer satisfaction, loyalty, retention and to meet their expectations. This includes the responsibility of managing all tickets assigned to the individual related to the resolution of end user technical support requests. Problem resolution may require that the individual give in-person, hands-on help at the desktop level.

The Company is a technology driven company and make use of technology to better aid and support their clients. We're are looking for motivated and dynamic young individuals who want to further their career in the IT industry

Duties & Responsibilities
- Resolve customer issues in a positive, professional, efficient manner and in compliance with the Customer Service Level Agreement (SLA).
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Provide Service Desk Support for First Call Resolution (FCR) to users over the phone and through remote assistance.
- Provide information, technical assistance and education to users as warranted.
- Maintain, analyses, troubleshoot, and repair computer systems software.
- Promote and adhere to departmental and organizational information security policies, standards, and procedures.
- Properly escalate unresolved issues to appropriate internal/ external teams
- Provide prompt and accurate feedback to customers.
- Ensure all issues are properly logged on the call logging system.
- You will be required to go to the client’s site from time to time.
- Perform other related duties incidental to the work described herein.
- Exchange troubleshooting, knowledge of Microsoft O365 and Office 2016 is essential.
- Perform technical implementation activities such as installations, O365 license provisioning and PBX administration which includes provisioning license, extensions and setting up of desk or softphones for clients as required
- Registration of new domain.
- Generate certificate for clients

Desired Experience & Qualification
- 2-3 years minimum experience in a technical desktop support role, solid technical background with hands on experience in the support environment
- Windows 7 >, A+, N+, MO365
- Basic server knowledge advantageous
- Excellent MS Office knowledge a must
- Well-developed organizational and time management skills
- Own vehicle and valid SA driver’s license
- Clear criminal and credit record

Knowledge and Skills
- Excellent verbal and written communication skills
- Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation and admin skills.
- Ability to effectively prioritize, execute tasks and maintain calm in a high-pressure environment.
- Teamwork and diversity sensitivity
- Ability to clearly communicate technical concepts to non-technical people.
- A thorough knowledge of the products and services the company is offering
- Time management skills
- Keen attention to detail
- Self-manager
- Must have knowledge of commonly used concepts, practices and procedures within the IT field and be willing to continue education or professional growth
- Must have experience in dealing with customers at face-to face level
- Professional discretion and confidentiality
- Must be willing and able to alter shift schedule as user support demands change. This may require evening or night shift work for various lengths of time.

  • Desktop Support Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Performer Recruitment Full time

    IntroductionOur client who is a MSP based in Rivonia is looking for a Desktop Support Agent. The Desktop Support Agent will be responsible for technical implementation activities which include installations, O365 licencing/provisioning, and PBX licence/extension assignments and renewal of all client domains for clients as required. This to ensure that end...

  • Desktop Technician/service Desk Agent/change

    3 weeks ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 72228 **Job Type** - Permanent **Job Title** - Desktop Technician/Service Desk Agent/Change Management Admin **Computer Skills** - IT related **Industry** - Hosting services **City** - Johannesburg **Province** - Gauteng**Roles and Responsibilities**: **Desktop Technician**: - **End-User Support**: - Provide technical support to...

  • IT Desktop Support

    4 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Must have completed Bachelors Degree or Diploma (IT/Computer Science or similar) coupled with a minimum of 10 years experience in an IT desktop and technical support role.Key Responsibilities: Provide level 1 technical support to end usersTroubleshoot hardware and software problemsPerform remote and onsite assistance for desktop issuesEnsure optimum...

  • IT Desktop Support

    4 weeks ago

    Johannesburg, South Africa Dynexity Full time

    Must have completed Bachelors Degree or Diploma (IT/Computer Science or similar) coupled with a minimum of 10 years experience in an IT desktop and technical support role.Key Responsibilities: Provide level 1 technical support to end usersTroubleshoot hardware and software problemsPerform remote and onsite assistance for desktop issuesEnsure optimum...

  • IT Desktop Support

    4 weeks ago

    Johannesburg, South Africa Dynexity Full time

    Must have completed Bachelors Degree or Diploma (IT/Computer Science or similar) coupled with a minimum of 10 years experience in an IT desktop and technical support role.Key Responsibilities: Provide level 1 technical support to end users Troubleshoot hardware and software problems Perform remote and onsite assistance for desktop issues Ensure optimum...

  • IT Desktop Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa IntelliStaff Full time

    Area:Johanesburg/ RandburgREQUIREMENTSKnowledge and Skills- Excellent knowledge on laptops and servers hardware and software:- Hands-on hardware troubleshooting experience:- Extensive equipment support experience:- Working technical knowledge of current protocols, operating systems, and:- Experience in monitoring day to day computer performance:- ...

  • Desktop Support Technician

    2 weeks ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Desktop Support Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up...

  • Desktop Support Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment SA Full time

    North Riding; Johannesburg, Gauteng - Information TechnologyDesktop Support Technician (JB3025)North Riding, Johannesburg (Office Based)R R18 000 CTC per monthDuration: 12-month ContractApplication closing date: 21 April 2023Outsourced IT support provider requires an experienced Desktop Support Technician.You will be working with team members based globally...

  • IT Desktop Support Technician

    1 week ago

    Johannesburg, South Africa Professional Resources Partners Pty Ltd Full time

    **IT Desktop Support Technician** Location: Aeroton (Johannesburg South). **Duties**: - IT Support - Manage and coordinate IT Contracts and service providers. - Manage Computer set-up. - Making sure that incidents are solved on time. - PC maintenance - Software installation - Monitor software and hardware locally and remotely. - Manage CCTVs Minimum...

  • IT Desktop Support Technician

    1 week ago

    Johannesburg, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs - R 18 000 - R 22 000 Monthly Cost To Company**Role**: IT Desktop Support Technician - Onsite **Location**: Johannesburg A leading IT Managed Services company is looking for an energetic IT Support Technician to join their growing and dynamic team. If you want to learn and grow, this is the company for you! **Role**: You will...

  • Desktop Support Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Rmb Full time

    Desktop Support Technician page is loaded Desktop Support Technician Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R13524 Job DescriptionHello Future Desktop Support TechnicianWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly...

  • Desktop Support Engineer

    1 week ago

    Johannesburg, South Africa Insphired Full time

    We are looking for a talented and multi skilled Desktop Support Engineer to join our dynamic team of IT professionals. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport and be...

  • Desktop Support Engineer

    1 week ago

    Johannesburg, South Africa Insphired Full time

    We are looking for a talented and multi skilled Desktop Support Engineer to join our dynamic team of IT professionals. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport and be...

  • Desktop Support Engineer

    1 week ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    We are looking for a talented and multi skilled Desktop Support Engineer to join our dynamic team of IT professionals. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport and be...

  • IT Desktop Support Technician

    1 week ago

    Johannesburg, South Africa Elite Search Full time

    **Role**: You will be on-site at a client: Logging tickets, troubleshooting (password reset to resolving back up failures etc, VPN issues) all while adhering to their SLA. In addition, you will be involve in Active Directory, supporting Microsoft Office, Office365 products, MS Office, Windows 7 Windows 8.1, Windows 10 desktops, laptops, printers, networked...

  • Desktop and Av Support Technician

    1 week ago

    Johannesburg, South Africa Dimension Data Full time

    As a Desktop Support Engineer, you will be responsible for providing technical support to our desktop users. You'll ensure that all of the systems in use by our clients are working properly and are regularly updated. Must have Desktop Support and Audio Visual Support experience. **Requirements - Provide customer facing support and assistance to end-users -...

  • IT Desktop Support Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs R R Monthly Cost To CompanyRole: IT Desktop Support Technician - OnsiteLocation: JohannesburgA leading IT Managed Services company is looking for an energetic IT Support Technician to join their growing and dynamic team.If you want to learn and grow, this is the company for youRole:You will be on-site at a client: Logging...

  • Desktop Support Technician

    2 weeks ago

    Johannesburg, South Africa Prime Meridian Direct Full time

    **Desktop Support Technician’s role is**: To provide a first and single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Main...

  • Senior Desktop Support Technician

    1 week ago

    Johannesburg, South Africa Disruptive IT Full time

    This is a contract on-site role for a Senior Desktop Support Technician who will be responsible for providing technical support for desktop computers, printers, troubleshooting hardware and software issues, and repairing computers. The Senior Desktop Support Technician will work closely with the IT team to optimize systems and enhance the user...

  • IT Desktop Support Technician

    4 weeks ago

    Johannesburg, South Africa Professional Resources Partners Pty Ltd Full time

    IT Desktop Support TechnicianLocation: Aeroton (Johannesburg South).Duties:IT SupportManage and coordinate IT Contracts and service providers.Manage Computer set-up.Making sure that incidents are solved on time.PC maintenanceSoftware installationMonitor software and hardware locally and remotely.Manage CCTVsMinimum requirements.IT Relevant...