Current jobs related to Call Centre Quality Assurer - Johannesburg - Job Crystal

  • Quality Assurance

    5 months ago

    Johannesburg, South Africa One Source Direct Full time

    Quality Assurance Agent Needed Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre. Main purpose of the job: We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

  • Quality Assurance Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Rosebank in Johannesburg, Gauteng, South Africa, is a hub for various business sectors. With a strong focus on providing excellent customer service, Recruitment Dynamix (Pty) Ltd seeks a highly skilled Quality Assurance Agent to join their team.Salary Range: R250,000 - R350,000 per annumJob Description:As a Quality Assurance Agent, you will play a crucial...

  • Quality Assurance Agent

    4 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Rosebank - Johannesburg Requirements: 1-3 years of experience in a similar role - QA in Call Centre Previous quality control experience Call Centre Knowledge Good admin skills Must have good EXCEL

  • Quality Assurance Agent

    4 weeks ago

    Johannesburg, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Rosebank - JohannesburgRequirements:1-3 years of experience in a similar role - QA in Call CentrePrevious quality control experience Call Centre Knowledge Good admin skillsMust have good EXCEL

  • Quality Assurance Consultant

    3 months ago

    Johannesburg, South Africa JoburgJobs.co.za Full time

    We are currently looking for a dedicated Quality Assurance Consultant to join our team. As a Quality Assurance Consultant, you will play a critical role in ensuring exceptional customer service and satisfaction. Your primary responsibility will be to assess and improve the quality of interactions between our call centre agents and customers.Duties and...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa JoburgJobs Full time

    We are seeking a Quality Assurance Specialist to ensure exceptional customer service and satisfaction. The ideal candidate will assess and improve the quality of interactions between our call centre agents and customers.Key Responsibilities:Listen, comment, and give feedback on all calls made and/or received by our debt collection agentsSubmit feedback to...

  • Quality Assurance Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa JoburgJobs Full time

    {"title":"Quality Assurance Consultant","description":"Job Title: Quality Assurance ConsultantWe are seeking a skilled Quality Assurance Consultant to ensure exceptional customer service and satisfaction in our call centre environment.Key Responsibilities:Monitor and evaluate call centre interactions to assess the quality of service provided.Provide...

  • Quality Assurance Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Quality Assurance AgentLocation: Rosebank, JohannesburgJob Summary:We are seeking a highly skilled Quality Assurance Agent to join our team at Recruitment Dynamix (Pty) Ltd. The successful candidate will be responsible for ensuring the highest quality of service in our Call Centre.Key Responsibilities:1. Conduct quality control checks on Call...

  • Quality Assurance Agent

    5 months ago

    Johannesburg, South Africa Cartrack Full time

    An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (sales & customer services) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative...

  • Quality Assurance Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa JoburgJobs Full time

    Quality Assurance ConsultantWe are seeking a skilled Quality Assurance Consultant to play a critical role in ensuring exceptional customer service and satisfaction.Key Responsibilities:Monitor and evaluate call centre interactions to assess the quality of service provided.Provide constructive feedback to call centre agents to improve their performance and...

  • Quality Assurance Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Quality Assurance AgentRosebank - JohannesburgRequirements:1-3 years of experience in a similar role - QA in Call CentrePrevious quality control experienceCall Centre KnowledgeGood admin skillsMust have good EXCEL skillsWe are looking for a skilled Quality Assurance Agent to join our team at Recruitment Dynamix (Pty) Ltd. The ideal candidate will...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    Job Title: Quality Assurance AdministratorThis dynamic organisation within the financial and insurance industry has a vacancy for a Quality Assurance Administrator within the Collections Call Centre. The successful candidate will be responsible for implementing and monitoring the QA process, conducting assessments and providing coaching for performance...

  • Quality Assurance Administrator

    6 months ago

    Johannesburg, South Africa Ad Talent Africa Full time

    This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. .MAIN PURPOSE OF THIS POSITIONTo assume responsibility for:Quality Assurance for the GroupMAIN TASKS AND RESPONSIBILITIES:Implement and Monitor the QA process (Internal Call...

  • National Quality Assurance Manager

    6 months ago

    Johannesburg, South Africa CallForce Full time

    The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by...

  • Quality Assurance Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Quality Assurance MaestroWe're seeking a highly skilled Quality Assurance Consultant/Coach to join our dynamic team of Short-Term Insurance Sales Consultants. As a Quality Assurance Maestro, you'll be responsible for ensuring a symphony of quality in our sales calls.Key Responsibilities:Call Monitoring: Perform call monitoring for quality control on data...

  • Quality Assurance Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Quality Assurance SpecialistAt Energy at Work Projects, we're seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality of our insurance services.Key Responsibilities:Monitor and review insurance customer service phone calls and transactions to ensure quality...

  • Quality Assurance Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Quality Assurance Maestro WantedWe're seeking a highly skilled Quality Assurance Maestro to join our dynamic team of Short-Term Insurance Sales Consultants. As a Quality Assurance Maestro, you will be responsible for ensuring a symphony of quality in our sales calls.Key Responsibilities:Perform call monitoring for quality control on data processing, ensuring...

  • Quality Assurance Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    This dynamic and entrepreneurial organisation within the financial and insurance industry is seeking a Quality Assurance Administrator to join their Collections Call Centre team.Main Purpose of the PositionTo assume responsibility for ensuring the highest quality of service in the Call Centre, implementing and monitoring the QA process, conducting...

  • Quality Assurance Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Job Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at Energy at Work Projects. As a Quality Assurance Specialist, you will be responsible for ensuring the highest level of quality in our sales calls and transactions.Key Responsibilities:Call Monitoring: Conduct thorough monitoring of sales calls to ensure that all...

  • Quality Assurance Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    Ad Talent Africa is seeking a Quality Assurance Administrator to join their team. The successful candidate will be responsible for implementing and monitoring the QA process within the Collections Call Centre. Key responsibilities include conducting assessments, generating monthly reports, and coaching staff for performance improvement. The ideal candidate...

Call Centre Quality Assurer

5 months ago

Johannesburg, South Africa Job Crystal Full time

This individual will assist in developing, creating and implementing Call Centre quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall customer’s experience

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:

- Perform daily quality assessments for advisors, on all platforms, to ensure compliance to processes and procedures.
- Investigate complaints and immediately address failures.
- Handover any training requirement picked up from QA sessions to the trainer to action with clear improvement areas and timelines.
- Perform live assessments on client engagements per advisor.
- Schedule weekly feedback sessions with advisors (positive and improvement)
- Identify risks, contribute to action plans and monitor the progress of these.
- Track improvement monthly.
- Monthly reports to management (number of assessments, progress, gaps and possible warnings due to no improvement).
- Add all scores, improvement areas, plans and progress to the overall performance feedback report.
- Draft / Review quality assessment score card to ensure it is relevant.
- Identify areas of service improvements and drive customer experience improvement initiatives for the business based on QA findings, while coaching agents for success in executing superior service to customers.

**REQUIREMENTS**
- Matric essential
- 12 months Contact Centre and Client Services experience.
- 3+ years QA / Trainer experience.
- Quality Assurance Qualifications
- Excel Qualifications will be advantageous.
- Call-Bi experience will be advantageous.

Skills & competencies:

- Outstanding customer service skills and dedication to providing exceptional customer care.
- Exceptional listening and analytical skills.
- Research, analytical and problem-solving skills.
- Ability to work shifts, weekends and public holidays when needed.
- Solid time management skills.
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed.

**Salary**: R17,000.00 - R20,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cold calling: 1 year (preferred)