Technical Call Centre Agent

7 months ago


Johannesburg, South Africa Afrizan People Intelligence Full time

Our Client in the Motor Industry is looking for Technical Agents (qualified Diesel Mechanics) with experience working with Trucks for their Call Centre.

**Key Responsibilities**:

- Follows existing processes and procedures to maintain cost efficiencies. Makes recommendations on potential cost saving opportunities.
- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs Prevent wastage and identify process improvements to contain and reduce costs
- Adhere to Organizational values and service standards and interact with and communicate with customers accordingly Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements Meet set turnaround times while ensuring own availability, reliability and accuracy Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
- Investigate new ways to optimize processes Flag opportunities to migrate to platform and supports the use of technology in process and system improvements Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery
- Contribute to teamwork and inclusivity by working together to achieve team goals Value individual contributions and respects diversity in the team Share information and knowledge that benefits the team
- Grade Twelve and motor industry experience (Call Centre)
- Diesel Mechanic Certificate (Trade Certificate)
- Clear criminal record

*Clear credit check
- 5 years technical vehicle experience
- Call Centre experience

**Job Types**: Full-time, Temporary
Contract length: 24 months

**Salary**: From R20,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Motor Industry Call Centre: 5 years (required)

**Language**:

- English extremely well (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)


  • Call Centre Agent

    9 months ago


    Johannesburg, South Africa People Dimension Full time

    **Job Description/Duties**: - Call Centre Agent for an IT Services and Repair Centre. **Minimum Requirements**: - Matric - Call Centre Agent, with experience. - IT Sector knowledge. - Excellent English communication skills and customer service.

  • Call Centre Agent

    2 weeks ago


    Johannesburg, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our internattional contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience -...

  • Call Centre Agent

    6 months ago


    Johannesburg, South Africa Respublica Student Living Full time

    Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify customer needs...

  • Call Centre Agent

    3 months ago


    Johannesburg, South Africa Pink Elephant Full time

    **Key Responsibilities**: - Provide customer support during 24/5 operational hours, ensuring timely responses to inquiries. - Answer incoming calls within 20 seconds, meeting a target compliance rate of 90%. - Verify requestor information and accurately assess the details of each request. - Log requests against location, equipment, and priority level in the...

  • Call Centre Agent

    4 months ago


    Johannesburg, South Africa Ciazcon Consulting Full time

    **CALL CENTRE AGENT**: - Ciazcon Consulting- Published- September 5, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Call Centre Agent for Johannesburg, South Africa. Responsibilities of this Post: - Answering incoming calls from...

  • Call Centre Agent

    11 hours ago


    Johannesburg, South Africa BASHR Consulting Full time

    **Job Details**: **Department** **Information Technology** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Technology and Services** **Job functional area** **Information Technology** **Salary** **R200 000 - R300 000 per annum** Are you an extraordinary Call Centre Agent? Do you have a high degree of self-motivation...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa Respublica Student Living Full time

    **Job description** Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls,...

  • Call Centre Agent

    2 months ago


    Johannesburg, South Africa Core Group Full time

    iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. The Call Centre Agent is the first line of contact...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa Nova Connect Full time

    **FULL JOB DESCRIPTION** **Join our Randburg team! Call Centre Lead Generation Agent Wanted. Earn through uncapped commission model.You will receive a R3 000 sign on bonus should you pass training.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their...

  • Call Centre Agent

    6 days ago


    Johannesburg, South Africa i-Talk Financial Services Full time

    The Blutrain Group are looking to employ Driven Outbound Call Centre Agents Outbound call centre agents selling cellular contracts. - Achieving sales targets. - Responsible for processing all correct information and finalizing sales. - Adhering to sales team standards checklist skills. - Possess exemplary sales skills. **Requirements**: - 6 Months...


  • Johannesburg, South Africa Initiate International Full time

    Your key job responsibilities as the Sportsbook Call Centre Agent in Johannesburg will include: - Provide advice to customers who place online sports bets - Respond to technical and/or account related queries raised by customers - Research required information by using available resources e.g. sport shows on television, to adequately respond to queries -...

  • Call Centre Agent

    2 months ago


    Johannesburg, South Africa Unique Personnel Ltd Full time

    We are seeking a highly motivated and customer-oriented SAP Call Centre Agent to join our team. The SAP Call Centre Agent will be responsible for providing exceptional customer support to end-users of SAP systems, assisting them with technical inquiries, troubleshooting issues, and resolving incidents related to SAP modules. The role involves managing calls,...

  • Call Centre Agent

    5 days ago


    Johannesburg, South Africa Fempower Personnel Full time

    Our client has an opportunity available for a Call Centre Agent based in Johannesburg. **Requirements**: - Matric. - Ability to speak Afrikaans. - Occupational Health and Safety Compliance qualification. - 2 to 4 years’ sales experience in a Call Centre environment. - Experience in developing leads and researching potential clients. - Ability to contact...

  • Call Centre Agent

    3 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent The role requires you to action incoming or outgoing customer calls, electronic communications, and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Are you someone who can: - Contribute to a culture of service excellence that builds positive...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FR Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...

  • Call Centre Manager

    2 days ago


    Johannesburg, South Africa Jobted ZA C2 Full time

    To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets. - Setting goals: Establishing goals for call center employees - Resolving issues: Resolving customer issues and other call center problems - Managing performance: Managing the team's performance -...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa Jay Mothobi Inc. Full time

    We are looking for a dynamic call centre agent to join our debt collections team **immediately**. **MUST** have call centre experience; Should have active outgoing call experience ; Debt collection experience will be advantageous; Excalibur experience will be advantageous; and Should preferably have an understanding of the National Credit Act and...

  • Call Centre Agent

    3 months ago


    Johannesburg, South Africa Eltel Full time

    Are you a driven and motivated sales professional with a passion for helping families secure their future? We're seeking dedicated individuals to join our team as Call Centre Sales Agents, specializing in selling Cell phone contract. If you have a proven track record in sales and a commitment to providing valuable financial protection to our clients, this...

  • Call Centre Agent

    4 months ago


    Johannesburg, South Africa Embassy Group Holdings Full time

    **Experienced Call Centre Agents Required** We are looking for a minimum of 1 year of Sales experience in our fast paced and lucrative insurance industry. Avbob and Life Insurance agents Located in Randburg,close to all transport links. With a guaranteed basic salary, uncapped commission structure, cash incentives and supportive environment, your success...

  • Call Centre Agent

    7 months ago


    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71850 **Job Type** - Permanent **Job Title** - Call Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the documents...