Call Centre Quality Assurance

This individual will assist in developing, creating and implementing Call Centre quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall customer’s experience **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Perform daily quality assessments for advisors, on all...

An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (sales & customer services) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative...

The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by...

Job Description To facilitate quality delivery and ensure adherence to quality standards across various business segments. Hello Future Quality Assure Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in...

Senior Sales Managers wanted I-talk Financial Services based in Randburg is looking to fill the above mentioned posts. **_Qualifying criteria: _** - Coordinate Sales floor - Manage Team leader and their Teams - Compile reports daily - Liaise with QA managers to ensure quality standards are met - Set up calibration when necessary - Delegate work accordingly...

CAREER OPPORTUNITY- This opportunity is available at Non-Motor Front Office Quality Department for a Quality Assurance Consultant based in Parktown.- WHAT WILL YOU DO?- This job functions as a professional specialist and the successful incumbent will be responsible for advising and assisting Non-Motor SOS Agents with registration quality and provide them...

**Job Advert Summary**: As the Quality Assurance Analyst, your pivotal role encompasses overseeing the QA function within the PPS Mutual environment, ensuring strict adherence to quality assurance and compliance criteria, as well as actively engaging in claims administration. This multifaceted position is instrumental in facilitating the development and...

Quantanite is looking for a Quality Assurance individual to assist in championing the need for continuous improvement by analyzing data and measuring and driving high performance, through Quality initiatives, report on the Quantanite quality Standards and performance data to operations and evaluate contact centre agent quality in line with the Quantanite...

outbound call center Managers with Insurance experience wanted!! I-talk Financial Services based in Randburg is looking to fill the above mentioned posts. **_Qualifying criteria: _** - Coordinate Sales floor - Manage Team leader and their Teams - Compile reports daily - Liaise with QA managers to ensure quality standards are met - Set up calibration when...

**Job Title: Call Center Manager** In the finance sector Job Purpose: The Contact Center Manager is responsible for ensuring the Contact Center meets defined standards by providing necessary competencies, tools, and resources. The manager oversees Contact Center operations, manages the performance of staff, and maintains client relationships. Minimum...

_The_ _South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism._ Based in Johannesburg, the Guide Dogs Association seeks to appoint a **CALL CENTRE MANAGER** GDA is looking for a skilled Call Centre Manager to supervise daily operations and...

**Talent Acquisition Consultant **Ayanda Tshabalala - Req ID 115955 Location Johannesburg **Job Purpose** To produce a world-class contact centre that supports great conversations between Nedbank and its clients thus ensuring that Nedbank understands and meets clients needs. **Responsibilities**: - Contribute to a culture conducive to the achievement...

**MAIN PURPOSE OF POSITION** - Provide dynamic leadership to our warm up team. - Guide and motivate the team. - Achieve required daily and monthly targets. - Manage employee turnover rate. - Focus on consistently improving performance and process. - Implement an annual performance review process for all team leaders KEY ACCOUNTABILITIES: - Efficiently...

**Duties and Responsibilities**: The role of the call centre agent is to be the primary contact for the clients that are allocated to him/her. Conduct outbound calls from a set list and gather information to assist clients in terms of customer satisfaction. Action all customer requests within span of control. Adhere to scripts and action/update system. Work...

**LOCATION**: Johannesburg **PRIMARY PURPOSE OF THIS JOB**: The call centre team leader is an integral part of ensuring successful student acquisition for all campuses by leading and managing the call centre operators. The team leader is required to actively practice and promote the total marketing concept for Capsicum Culinary studio and IIE School of...

Job Description To facilitate quality delivery and ensure adherence to quality standards across various business segments. To ensure implementation of identified quality methodologies and improvement initiatives. Hello Future Quality Assurer, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services...

The Sales Supervisor is responsible for managing the outbound Telesales teams operations and performance including HR/IR principles which requires a strong and knowledgeable leader to contribute the company's overall success. Duties will include but not be limited to: - Performance manages the Direct sales team - Recruiting and interviewing potential new...

About the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (sales & customer services) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative...

**About Us**: Tsebo Facilities Solution is looking for a Call Centre Operator who will be responsible provide a professional Helpdesk and Call Centre service by ensuring that the technical interface of the call centre is effective, up to date and utilised correctly to assist in providing value added customer service to Facilities users by focusing on...