QA Agent

5 months ago


Johannesburg, South Africa Cartrack Full time

An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (Debt collection) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative requirements. This is a role where your 2+ years’ experience as a Quality Assurance Agent in debt collection will be valued. Minimum of matric plus at least 2 years’ experience in a similar role is required.

**Education**:

- High School (matric) (preferred)

**Experience**:

- QA: 2 years (preferred)
- debt collection: 4 years (preferred)


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