QA Officer
3 months ago
**Listing reference**: cartr_000540**Listing status**: Online-
**Position summary**
**Industry**:Call Centre Industry
**Job category**:Sales Assistant
**Location**:Johannesburg
**Contract**:Permanent
**EE position**:No
**Introduction**
- We’re a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries, and we’re looking for seasoned QA Agents to join our team in our head office in Rosebank**Job description**
- An exciting opportunity exist for seasoned QA Agents to join our team. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Debt collection department by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve agents' performance, compliance and legislative requirements. This is a role where your 2 years’ experience as a Quality Assurance Agent in debt collection will be valued.**DUTIES AND RESPONSIBILITIES**
- Create scorecards providing accurate feedback
- Listening to and assessing calls
- Provide accurate feedback
- Report on any trends or patterns that may be occurring
- Filter information regarding non-compliance to Team Leader
- Document and maintain scorecard on all assessments conducted
- Ensure that you meet quantity and quality of calls listened to
- Random call audits when required
**Minimum requirements**
- Matric (Completed)
- Hands-on experience working in call center quality assurance or related roles.
- Coaching Experience within contact Centre
- Data Analytics/ Reporting experience & exposure
- QA within debt collection space
- Strong administration skills and high attention to detail
- Ability to communicate on all levels
- Proactive, punctual, and reliable
- Well-presented and well spoken
- Works effectively within a variety of situations
- Planning and organisational skills
- Understands the importance of confidentiality
- Ability to provide concise, well written feedback
- Excellent listening skills
- Deadline oriented and ability to work well under pressure
-
QA Officer
6 months ago
Johannesburg, South Africa AVI Limited Full time**Line Manager**: Chief Creative Officer **Number of Direct Reports**: 1 QC Technologist and 1 QC Assistant **Job Specification**: **Key Performance Areas**: - ** Assessment of Development, Pre-Production and Bulk samples** - ** QA reports and Fit Sessions** - ** Supplier Management and performance** - ** Adhoc Technical support to GANT** - ** Technical...
-
QA Officer
1 month ago
Johannesburg, South Africa Cartrack Full timeWe’re a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries, and we’re looking for seasoned QA Agents to join our team in our head office in Rosebank! An exciting opportunity exists for seasoned QA Agents to join our team. Key responsibilities include assessing call quality and behaviour for Call Centre Agents...
-
QA Manager
6 months ago
Johannesburg, South Africa Worldwide Positions Full timeRemuneration: - to be discussed - Location: - Johannesburg - Education level: - Matric - Job level: - Mid/Senior - Own transport required: - Yes - Type: - Permanent - Reference: - #QA Manager (Print) - Company: - Worldwide Positions Full QA function within print manufacture - litho and digital print. **Required**: - Min Grade 12, plus relevant ISO...
-
QA Practitioner
6 months ago
Johannesburg, South Africa Mass Staffing Projects Full time**Job Information** - Location- Manufacturing Jobs in Johannesburg- Salary- R336k - R228k per annum- Job Type- Permanent- Education- Diploma and certificates- Experience- 4+ years' experience- Reference- SW07072020GR- - manufacturing.jobs(at)staffingprojects.co.za- Fax- 0867182240Stop, if you are a QA Practitioner this is a fantastic opportunity to be a part...
-
QA Tester
6 months ago
Johannesburg, South Africa Plus1X Solutions (Pty) Ltd Full timeWe are seeking a skilled QA Tester to join our dynamic team. As a QA Tester, you will play a crucial role in ensuring the quality and functionality of our software products. If you have a keen eye for detail, a passion for precision, and the ability to identify and troubleshoot issues, we invite you to apply. Join us in maintaining the highest standards of...
-
Compounding QA In-process Controller
4 weeks ago
Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full timeJob DescriptionUnique Personnel Ltd is seeking a highly skilled and experienced Compounding QA In-process Controller to join our team.Key ResponsibilitiesProvide quality assurance support throughout the compounding center to ensure compliance with GMP and regulatory requirements.Support the QA TPN Release Pharmacist in ensuring continuous change and...
-
QA Tester
6 hours ago
Johannesburg, South Africa Deloitte Full timeDeloitte is currently recruiting for a very sharp QA Tester to join a project. The contract will run until end of May 2025, and will be Hybrid from Deloitte offices in Midrand. (3 days in office per week). Manual and Automation testing experience is preferred. Currently, the team is predominantly testing manually at the moment but moving to automated...
-
QA Tester
6 hours ago
Johannesburg, South Africa Deloitte Full timeDeloitte is currently recruiting for a very sharp QA Tester to join a project. The contract will run until end of May 2025, and will be Hybrid from Deloitte offices in Midrand. (3 days in office per week). Manual and Automation testing experience is preferred. Currently, the team is predominantly testing manually at the moment but moving to automated...
-
QA Engineer
1 week ago
Johannesburg, South Africa Absa Group Full timeTime left to apply: End Date: November 19, 2024 (4 days left to apply) Job requisition ID: R-15968051 Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this...
-
QA Pharmacist
5 months ago
Johannesburg, South Africa MNA Recruitment Full time**Job Purpose**: - To assist and maintain aspects of the Quality Management System, adhering to SA GMP requirements and those of the Office of Global Quality. - To assist with Pharmaceutical Quality System elements (Quality Complaints Investigations, PQR’s, Quality Risk Management) - To review and authorize Non-conformance Reports, Change Controls and...
-
Project Lead
5 months ago
Johannesburg, South Africa AGC Recruitment Full time**Project Lead - QA/QC - Commissioning Phase - Northern Cape** Our client is currently seeking a highly experienced and motivated Project Lead to join their team on a project based in the Northern Cape. This is a fixed-term contract with the potential for growth and advancement within the company. **Job Overview**: As the Project Lead for QA/QC during the...
-
Inspector: QA
5 months ago
Johannesburg, South Africa Weir Group Full timeRole: QA Inspector Weir Minerals EMEA Region: Location; Johannesburg, Alrode South Africa Business Need/Purpose of Role: We have a excited opportunity for a highly motivated individual to join our Quality Team in the Alrode Manufacturing Plant. The role requires to control Quality of manufactured / assembled products and to ensure that the Quality...
-
3 Days Left: QA Engineer
2 weeks ago
Johannesburg, South Africa Absa Bank Full timeTime left to apply: End Date: November 19, 2024 (5 days left to apply) Job Requisition ID: R-15968051 Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this...
-
Administrator: QA, Risk, Compliance and Fraud
6 months ago
Johannesburg, South Africa Sanlam Full time**Who are we?** Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...
-
Chief Operating Officer
5 months ago
Johannesburg, South Africa Edge Executive Search Full timeA client in Johannesburg North are in search of a Chief Operating Officer (COO). **Requirements**: - Work alongside the CEO and Board of Directors - Company comprised of 650 staff with a goal to reach 1300 in the next 4 years - Involvement in Sales operations, BPO operations, Training, Compliance, Campaign management, Planning, QA and verification,...
-
Quality Assurance Officer
5 months ago
Johannesburg, South Africa The Recruiters Full timeOur client is one of the largest demolition and bulk earthworks contractors in Southern Africa. Due to their exponential growth they currently have a vacancy for a Quality Assurance Officer. Core function of the role: To ensure that everything from raw materials to finished products meet quality standards specified in the contract documentation. To also...
-
Chief Operating Officer
6 months ago
Johannesburg, South Africa Pollock and Associates Full timeChief Operating Officer Bank/Fin Services/Insurance Johannesburg - Gauteng - South Africa Are you ready to lead and drive the company's internal operations towards unprecedented growth? We are seeking a highly skilled and visionary Chief Operating Officer to join the team and collaborate closely with the CEO and Board of Directors. About Us: With...
-
Quality Officer
6 months ago
Johannesburg, South Africa Swift Human Resources Full time**SUMMARY OF KEY RESPONSBILITIES** Responsible for ensuring compliance with the company ISO 9001 Quality Management System on site whilst also performing various necessary quality process control related duties, ensuring quality conformance to specifications, designs, and customer requirements. Must provide advice and implement quality assurance and control...
-
Supplier Quality Assurance Manager
5 months ago
Johannesburg, South Africa Yum Full time**Key Responsibilities** Strategic - Define and implement SQA strategies & policies around high risk materials (Cat ABC material) to ensure long term success of the KFC brand - Setting direction for long term continuous supply of high risk materials. - Align with suppliers on international/local QA&FS requirements and trends - Strategically manage SQA risk...
-
First Line Manager- Quality Assurance
2 months ago
Johannesburg, South Africa Sanlam Full timeCareer Opportunity- Santam Broker Solutions: Operations - Shared Services has a position available for a Quality Assurance Team Manager. The position will be based in Park town, Johannesburg- Job Description- The Quality Assurance (QA) Team Leader is responsible for leading and managing a team of QA Consultants in monitoring and evaluating the performance of...