Call Centre Agent

**Description**: **Here’s what you can expect to be doing in the role**: Meeting sales objectives and revenue targets Ensure that the agreed sales and revenue targets are achieved in line with business requirements Meet operational and quality efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround...

**Afspraak Agente /Booking Agents (Call Centre)** Is jy n energieke persoon met baie goeie telefoniese etiket, kom sluit dan aan by ons span. Vereistes: - Telesales en verkope ondervinding - Vlot in Afrikaans en Engels - Goeie telefoniese etiket - Werks ure: 8 - 5 Maandag tot Vrydag - Matriek - Geen Kriminele record - Netjiese voorkoms - Gou op voete...

Western Cape , CPT - Northern Suburbs One of the leading mobile service providers is looking for QAs for their call centre. Our client is looking to recruit QAs within the call centre in the customer services space. **Main Responsibilities** Complete end-to-end agent assessments in order to ensure that the customer’s experience with the Call Center...

**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for Sales Call Centre Agent (Outbound) who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb Connect core products. **Job Output**: - Achieve...

**Responsibilities**: - Daily / Weekly / Monthly reporting - Major outages affecting the contact centre - Identify operational issues and investigate, implement, and track improvements. - Manage the daily operations of the team including punctuality, response times issues, outages on the desk. - Take calls that agents can’t handle and be available when...

**Main Purpose of the Job**: The PSM division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb products. **Job Output**: - Achieve sales targets...

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

**Here’s what you can expect to be doing in the role** - Meeting sales objectives and revenue targets - Ensure that the agreed sales and revenue targets are achieved in line with business requirements - Meet operational and quality efficiencies - Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and...

We are looking for Client Service Agent for our Operations Team for answering inbound calls to provide outstanding service to our customers by listening and understand the reason for their call and provide an accurate and efficient response. ROLE REQUIREMENTS ROLE RESPONSIBILITIES All functions and duties related to the position include, but are not...

**Key Accountabilities / Principal Responsibilities** **Primary Duties** **Processing of faults and incidents on the CAFMS** Ensure all calls, however received, are logged onto the computer aided facilities management system Escalation of high priority calls to appropriate operational representatives Processing individual records from creation to closure...

Western Cape , CPT - Northern Suburbs R 16000 Monthly Our client is looking for RTAs for their contact centre in the Telecoms sector. The RTAs will be responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service...

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

Western Cape, CPT - Northern Suburbs - R 8000 - R 14000 Monthly Basic Salary (Negotiable) NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele Matric essential Qualification in the Call Centre...

CTG overview: Assist360 is the medical and travel assistance company that provides peace of mind for those working in fragile and conflict areas. Our Global R esponse Centre, based in Cape Town, South Africa works closely with our local in-country teams to respond to medical emergency situations for Committed To Good (CTG) and other clients. Visit to find...

**Main Purpose of the Job**: The Mweb Sales division in Cape Town currently has a vacancy for a Quality Assessor reporting to the Process and Quality Manager. The primary objective of the Quality Accessor is to enhance customer experience and ensure agents compliance by assessing call center calls according to set outcomes. The Quality Accessor is...

**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support. **Job Output**: Provide administrative support to the Sales Contact Centre Team, to meet minimum performance...

Western Cape, CPT - Northern Suburbs - R 40000 - R 52000 Monthly Basic Salary (Negotiable) N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - Matric or equivalent - 6 -8 years' experience in the...

Western Cape, CPT - Northern Suburbs - R 11000 - R 18000 Monthly Basic Salary (Pension. Medical Aid. Performance bonus, Negotiable) Our client in the Northern Suburbs has a vacancy for a Portuguese speaking Inbound Call Centre and Admin Consultant Our client in the Northern Suburbs has a vacancy for a Portuguese-speaking Inbound Call Centre and Admin...

Western Cape, CPT - Northern Suburbs - R 9000 - R 13000 Monthly Basic Salary (Negotiable) N/Subs Experience Administrator from a Call Centre needed for an online entity N/Subs Experience Administrator from a Call Centre needed for an online entity Grade 12 or equivalent Relevant computer skills Office administrative skills Support Call Centre Sales by...

**Description**: **Here’s what you can expect to be doing in the role**: Meeting sales objectives and revenue targets Ensure that the agreed sales and revenue targets are achieved in line with business requirements Meet operational and quality efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround...