Foreign Language Call Centre Agent
2 weeks ago
**RESPONSIBILITIES**
- Handle and resolve customer complaints
- Provide customers with product and service information
- Effectively deal with job stress, angry callers, and upset customers
- Answer calls professionally
- Respond to customer inquiries
- Enter customer information and update
- Process Orders accurately
- Identify and escalate priority issues
- Sell to Customers
- Route calls to appropriate resources
- Follow up customer calls where necessary
- Complete attendance registers
- Meets commitments to customers
- Other duties as assigned by management
**Minimum Requirements**:
- Matric
- Must be bilingual with fluency in Amharic and English
- Fluency in Foreign Languages i.e. Somalian, Bangladesh and Pakistan will be an advantage
- 6 months Call Centre Experience will be an advantage
- Must be computer literate
**Attributes**
- Be able to listen to the customer’s query and respond adequately
- Perfect telephone etiquette
- Able to handle irate customers
- Able to multitask
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