Global Response Centre Agent
1 day ago
CTG overview: Assist360 is the medical and travel assistance company that provides peace of mind for those working in fragile and conflict areas. Our Global R esponse Centre, based in Cape Town, South Africa works closely with our local in-country teams to respond to medical emergency situations for Committed To Good (CTG) and other clients. Visit to find out more Overview of position: The primary purpose of the Global Response Centre Operator is to be the customer facing, first point of entry for members, patients & clients requiring medical or travel assistance. You will manage allocated cases to ensure the clients receive the best possible response. This is a role for someone who takes pride in delivering excellent customer service and thrives when working under pressure to solve complex problems. Role objectives: Work as part of a 24 / 7 shift pattern. Answer requests for assistance in a timely manner initial call handling, triage, coordination with local agents & client representatives. Escalate cases in line with company guidelines & client operating procedures. Filter & coordinate emergency medical requirements to the Assist360 medical team, operations team, or partners & follow up. Coordination with security partners. Medical claims handling for specific clients. Maintain the Global Contact Directory. Information management & record keeping, security of information & accuracy of information in the case management system. Perform any other duties which may be assigned. Project reporting: This role reports to the line manager. Key competencies: Customer service. Critical thinking & problem solving. Decision making. Strong written & verbal communication. Knowledge & understanding of different cultures & religions. Teamwork. Team management: This role has no team management responsibility. Further information: Must be a resident in South Africa. This successful candidate will be required to work on a 24/7 rotating shift basis. Ability to fluently speak English is essential.
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Operations Assistant
1 month ago
Cape Town Southern Suburbs, South Africa CTG Full timeJob Title: Operations Assistant - Global Response Centre">About CTG:CTG is a medical and travel assistance company providing peace of mind for those working in fragile and conflict areas. Our Global Response Centre, based in Cape Town, South Africa works closely with our local in-country teams to respond to medical emergency situations.">Job Summary:We are...
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Call Centre Agent
7 months ago
Southern Suburbs, South Africa Homechoice Full time**Description**: **Here’s what you can expect to be doing in the role**: Meeting sales objectives and revenue targets Ensure that the agreed sales and revenue targets are achieved in line with business requirements Meet operational and quality efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround...
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Emergency Response Coordinator
2 days ago
Cape Town Southern Suburbs, South Africa CTG Full timeJob Description: CTG is a humanitarian organization with a mission to deliver emergency relief, support sustainable livelihoods, and provide access to healthcare. Our Global Response Centre in Cape Town, South Africa plays a vital role in responding to medical emergencies for our clients and partners. About the Role: As an Emergency Response Coordinator,...
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Outbound Call Centre Agent
3 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Description:As an Outbound Call Centre Agent - Debt Collection, you will be responsible for proactively contacting clients via telephone and in writing to drive collections. The ideal candidate will have at least 12 months collection experience in a Call Centre environment and a strong understanding of debt collection.You will also possess excellent...
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Call Centre Agent
7 months ago
Northern Suburbs, South Africa US Capital Full time**Afspraak Agente /Booking Agents (Call Centre)** Is jy n energieke persoon met baie goeie telefoniese etiket, kom sluit dan aan by ons span. Vereistes: - Telesales en verkope ondervinding - Vlot in Afrikaans en Engels - Goeie telefoniese etiket - Werks ure: 8 - 5 Maandag tot Vrydag - Matriek - Geen Kriminele record - Netjiese voorkoms - Gou op voete...
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Call Centre Agent
7 months ago
Cape Town, South Africa Merchants SA Full timeAre you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience - Flexible to...
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Call Centre Agent
5 months ago
Cape Town, South Africa Mindmatch Consulting Full timeAre you interested in joining our clients team of call centre agents, do you have a passion for customer service?Do you want to work for a global outsourcer that values your skills and talents? If yes, then we have the perfect job for you! We are looking for call centre agents to join our client’s team in Woodstock, Cape TownWorking hours: 15:00 – 06h00...
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Client Services Agent
1 week ago
Southern Suburbs, South Africa MVIA Full timeWe are looking for Client Service Agent for our Operations Team for answering inbound calls to provide outstanding service to our customers by listening and understand the reason for their call and provide an accurate and efficient response. ROLE REQUIREMENTS ROLE RESPONSIBILITIES All functions and duties related to the position include, but are not...
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Call Centre Agents
7 months ago
Cape Town, South Africa MindMatch Consulting Full timeCall Centre Agents for a upmarket UK client 4 month contract with prospect to go permanent 2+ years call centre experience (non-negotiable) BPO experience is advantageous Open to working shifts for UK client Clear articulation No criminal record
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Data Centre Security Agent- Cape Town
7 months ago
Cape Town, South Africa Securitas SA (Pty) Ltd Full time**Job Summary** Would you like to work for a Global Company with excellence opportunities and earnings?Are you tenacious and goal orientated? **Functions** The Data Centre Security Agent/Officer, the role is responsible for the protection of data and the safety and securing thereof. **Minimum Requirements** - Ability to communicate well - High level of...
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Rsa - Retail Travel Expert (Gardens Centre, Western
2 months ago
Southern Suburbs, South Africa Flight Centre Brand Full time**Refer a friend** **Job no**: 524070 **Brand**: Flight Centre Brand **Work type**: Full time **Location**: Cape Town Southern suburbs **Categories**: Leisure Travel & Retail **Attention Travellers, Your Search for the Perfect Job Ends Here!** Soon, you'll land a role where you’re encouraged to share your passion for travel and open up the world for our...
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Call Centre Agent
3 months ago
Cape Town, South Africa Isilumko Staffing (JHB) Full timeURGENT: Contact Centre Agents (Temp) in Belville Our client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project. Please see the minimum requirements for this role: Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be used to...
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Telemarketing Sales Agent
7 months ago
Southern Suburbs, South Africa Homechoice Full time**Description**: **Here’s what you can expect to be doing in the role**: Meeting sales objectives and revenue targets Ensure that the agreed sales and revenue targets are achieved in line with business requirements Meet operational and quality efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround...
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Call Centre Agent
7 months ago
Southern Suburbs, South Africa Homechoice Full time**Here’s what you can expect to be doing in the role** - Meeting sales objectives and revenue targets - Ensure that the agreed sales and revenue targets are achieved in line with business requirements - Meet operational and quality efficiencies - Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and...
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Contact Centre Agent
7 months ago
Cape Town, South Africa Surgo HR & Training Full timeA managed care company based in Cape Town is recruiting for a professional, motivated and well-spoken Contact Centre Agent to fill this vacancy. **Job Purpose**: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to...
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Senior Collections Agent
2 months ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has a great opportunity for an experienced Senior Collections Agent in our Debt Collection departmentRequirements:•At least 12 months collection experience in a Call Centre environment essential•Strong understanding of debt collection•Computer literate•People management skills•Leadership...
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Call Centre Sales Agent
1 week ago
Cape Town, South Africa Chakra Recruitment (Pty) Ltd Full time**Position**: Call Centre Sales Agent **Location**: City Centre, Cape Town **Product**: Legal, Health and Funeral Insurance **Our client is looking for**: - Target Achievers - Positive team players **Requirement**: - Atleast 1 year call centre outbound sales experience **Training 2 - 4 weeks.** **Remuneration**: Basic R3500 - R4000 +...
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Call Centre Sales Agent with Experience
7 months ago
Cape Town, South Africa Job Tool Kit Full timeCall Centre Sales Agents / Business Development Representatives: We are looking for strong sales agents to do appointment setting for our company in Grassy Park 2 years cold calling or call centre sales Building rapport Objection handling Ability to hold a conversation over the phone Good English Language and Grammar UK Sales Experience **Salary**: R6...
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Call Centre Agent
3 months ago
Cape Town, South Africa JER 31 & Associates Recoveries PTY (Ltd) Full time**Call Centre Agents needed** in Cape Town - CBD JER31 is looking for hungry, energetic, and motivated individuals to join its growing and dynamic Call Centre in Cape Town CBD. **Duties and Responsibilities** - Previous call centre experience with References - Debt collection experience is advantageous. - Strong communication and interpersonal skills. -...
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Call Centre Agent
4 days ago
Cape Town, South Africa MMWentzel Full time**JOIN OUR TEAM OF CALL CENTRE AGENTS TODAY** **WHAT IS OUR COMPANY ALL ABOUT** We as a credit repair company will “fix your credit” by **removing negative items from your credit report**. We offer to file disputes on negative items on your behalf with the credit bureaus and get them removed. During these tough times we believe that all South Africans...