Call Centre

Western Cape , CPT - Northern Suburbs R7 000R9 500 Monthly Big player in the cellular industry is looking for experienced highly customer centric call centre agents to service their clients. Big player in the cellular industry is looking for experienced highly customer centric call centre agents to service their clients. **Experience**: at least 2...

Western Cape , CPT - Northern Suburbs We are looking for Sales Consultants for our client based in Bellville. Requirements -: 2 years call centre sales experience (short term or long term) Matric Clear ITC Fluency in English and one other South African official language. For more information please contact: Abongile Ndesi

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb Connect core products. **Job Output**: -...

**Afspraak Agente /Booking Agents (Call Centre)** Is jy n energieke persoon met baie goeie telefoniese etiket, kom sluit dan aan by ons span. Vereistes: - Telesales en verkope ondervinding - Vlot in Afrikaans en Engels - Goeie telefoniese etiket - Werks ure: 8 - 5 Maandag tot Vrydag - Matriek - Geen Kriminele record - Netjiese voorkoms - Gou op voete...

Main Purpose of the Job: The Connect division in Cape Town currently has vacancies for **Sales Call Centre Agent (Outbound) **who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Outbound (Cold Calling) Sales Call Centre and up-selling existing customers to a variety of Mweb Connect core products. **Job...

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

**Main Purpose of the Job**: The PSM division in Cape Town currently has vacancies for **Sales Call Centre Agent (Outbound)** who will be reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Outbound and Inbound Sales Call Centre and up-selling existing customers to a variety of Mweb products. **Job Output**: -...

Western Cape , CPT - Northern Suburbs R 16000 Monthly Our client is looking for RTAs for their contact centre in the Telecoms sector. The RTAs will be responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired...

We have an opportunity for a skilled Contact Centre Consultant in the Customer Services Department. As a Contact Centre Consultant, you would be required to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction. The Contact...

Role and Responsibilities **Responsibilities** - Meeting sales objectives and revenue targets on a daily basis - Ensure that the agreed sales and revenue targets are achieved in line with business requirements - Meet operational and quality efficiencies - Consistently reach performance targets and standards relating to productivity, adherence, turnaround...

**Here’s what you can expect to be doing in the role**: - Obtain a Call Centre qualification over 12 months of your learnership program - All your training will be scheduled during the 12 months of your learnership program - Continuous feedback and coaching to set you up for success - Progressively working towards achieving sales objectives and revenue...

Furthermore, the Contact Centre Consultant accesses, gathers and educate customers on personal confidential financial information, loans, and transaction history. 1. Operational Productivity - Analysing information to identify and solve account queries - Offer information to customers on transaction history - Gathering information to establish eligibility...

**Main Purpose of the Job**: The primary objective of the Sales Contact Centre Manager is to lead and manage a team of Team Managers maximizing revenue opportunities and exceeding sales targets. The role is a combination of management, selling, coaching and leadership activities, with the objective of enabling their sales team to meet the targets assigned to...

**Description**: **Here’s what you can expect to be doing in the role**: Meeting sales objectives and revenue targets Ensure that the agreed sales and revenue targets are achieved in line with business requirements Meet operational and quality efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround...

**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support. **Job Output**: - Provide administrative support to the Sales Contact Centre Team, to meet minimum performance...

**RESPONSIBILITIES**: - Monitor phone calls to ensure agents are following company procedures and policies - Monitor and listen to short, medium and long calls - Monitoring of recorded calls - Monitor voice quality, product knowledge and if scripts are being followed - Assist the training department to discover weaknesses - Check for customer interaction...

**Here’s what you can expect to be doing in the role** - Meeting sales objectives and revenue targets - Ensure that the agreed sales and revenue targets are achieved in line with business requirements - Meet operational and quality efficiencies - Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and...

**Description**: **Here’s what you can expect to be doing in the role**: Meeting sales objectives and revenue targets Ensure that the agreed sales and revenue targets are achieved in line with business requirements Meet operational and quality efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround...

**Key Accountabilities/ Principal Responsibilities** Ensure that all duties are performed in accordance with the company’s Quality Management System and OHS Management System requirements **Primary Duties** **Processing of faults and incidents on the CAFMS** - Ensure all calls, however received, are logged onto the computer aided facilities management...