Senior Customer Experience

**About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...

**Job Summary**: As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience. **Minimum Qualifications and Experience**: - Diploma: Marketing or healthcare related. - 3 - 5 years in a health care environment. - Experience as a...

We are currently on a search for a Senior Technician, the principal duties of the position are problem solving in the workshop and in field related calls; provide customer education on our products. Resolve priority calls from management as soon as possible. MINIMUM REQUIREMENTS - Applicants must be Trade Tested artisans at minimum N3 certificate level or...

**Job ID**: 83684**Date Posted**: Posted 45 mins ago**Location**: Johannesburg**Job Title**: SENIOR SPECIALIST CUSTOMER EXPERIENCE JOURNEY ARCHITECT (6/12 MONTHS) FTC - JOHANNESBURG - GAUTENG **KEY OBJECTIVES** Business Analytics Management - Agile business analysis to document detailed requirements for business change. - Eliciting requirements from...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

**CX **Design Governance** - Draw up a governance blueprint, both to set up a mechanism to make decisions on cross-cutting initiatives and to align new and ongoing initiatives in each function with overall customer-experience objectives - Utilize insights from research to direct the strategic design of customer journeys, in conjunction with leadership -...

Job DescriptionWe are seeking a highly skilled Customer Engagement Manager to join our team at ikeja.About the RoleThe successful candidate will be responsible for leading and developing our Customer Engagement Team, ensuring high levels of performance and engagement. This includes motivating the team, driving cohesion, and fostering a positive morale that...

Johannesburg, South Africa | Posted on 08/26/2024 Centrax Systems is a provider of next-generation technology solutions and services that addresses customer challenges and empowers enterprises into the future and helping businesses stay ahead. Job Description Develop customizations and extensions for the ERP system. Work closely with the Technical Lead to...

Unlock Exceptional Customer ExperiencesWe are seeking a highly skilled CX Designer to join our team at IQbusiness South Africa. As a key member of our organization, you will be responsible for crafting seamless and impactful customer interactions that drive growth and satisfaction.About the RoleConduct thorough user research to gain insights into customer...

Are you passionate about creating exceptional customer experiences? As a CX Designer, youll collaborate with diverse teams to craft seamless, impactful customer interactions. Your role will be pivotal in driving customer-centric strategies and designing solutions that elevate our clients' experiences. If you're a creative problem-solver with a passion for...

KEY RESPONSIBILITIES: - Oversees the entire research process from start to finish together with the Senior Research Executive - Timing, briefs (project and interviewer / moderator), moderating (in the qualitative team), desk research, screener design, questionnaire / discussion guide design, sampling, analysis plans, tab specs, data processing, report...

We are seeking an experienced Senior Digital Experience Designer to join our team at Network Recruitment. This is a fantastic opportunity for a skilled professional to take their career to the next level and work on exciting projects.About the RoleThis Senior Digital Experience Designer role is ideal for someone who has a passion for creating engaging user...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

**Job no**: 511803 **Brand**: Flight Centre **Work type**: Full time **Location**: Johannesburg West **Categories**: Leisure Travel & Retail **General Information** **Job title**: **CUSTOMER EXPERIENCE EXPERT “CEE”** **Purpose**: The Customer Experience Expert (CEE) is the custodian of the company’s customer experience. The purpose of this role is...

Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice - Contribute to cost efficiencies through responsible...

Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

**Responsibilities**: - Development and management of a customer loyalty programme for the brand and create lifetime value through the programme. - Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals). - Planning and...

The Objective of the Role: The Customer Experience and Social Media Specialist role is integral to creating a cohesive and positive brand experience across multiple customer touchpoints. By merging traditional customer service responsibilities with social media management and community engagement, this role ensures that the organization delivers consistent,...