Senior Specialist

2 weeks ago


Johannesburg, South Africa MTN Nigeria Full time

**CX **Design Governance**

- Draw up a governance blueprint, both to set up a mechanism to make decisions on cross-cutting initiatives and to align new and ongoing initiatives in each function with overall customer-experience objectives

- Utilize insights from research to direct the strategic design of customer journeys, in conjunction with leadership

- Determine how often and on which factors to refresh customer journey maps

- Produce a RACI chart around journey maps and ensure it is adhered to

- Design governance forums for approving customer journeys and Iniatives that are implemented as a result of journeys

- Deliver customer journey design across channels ( phygital )

- Collaborate with CX strategy and innovation team to gain insights from and provide input into the overall CX strategies

- Deliver Ecosystem design between different channels

- Communicate and collaborate with the Digital team to realise the designs

**Research**

- Set metrics and initiative objectives to gauge progress. It’s important to monitor both “hard” metrics on performance and

“soft” metrics that relate to organizational health

- Monitor CX dashboard - for latest customer and sales metrics and to highlight potential areas of improvement to the omnichannel experience

- Undertake qualitative research on innovative customer-focused solutions for the omnichannel experience

- Stay informed on transformations and initiatives across the business and channels (both physical and digital) in order to inform design choices

**Stakeholder Relations**

- Mobilise experience testers to ensure that products or offerings perform according to the envisaged design and efficiency

(periodically post implementation)

- Stay informed on transformations and initiatives across the business and channels (both physical and digital) in order to

inform design choices

- Partner with the CX Implementation and coordination team and Digital teams to design and deliver experiences in sprints
- providing design inputs whilst prototypes are developed by implementation teams

- Work closely with training teams to develop content to reinforce the customer mindset

- Ensure that the company brand is always presented in a strong and positive image


  • Senior Specialist

    4 weeks ago


    Johannesburg, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Johannesburg- Salary- R1,2mil - R800k- Job Type- Permanent- Education- CA(SA)- Experience- 4-6 years post-articles experience, Management experience in a banking environment- Reference- SS13092021SW- - finance.jobs(at)staffingprojects.co.za- Fax- 0865728847Job Title: Senior Specialist Location: Johannesburg **Salary**:...


  • Johannesburg, South Africa Immploy Recruitment Full time

    SUMMARY OF ROLE The Senior IT Architecture Specialist will be responsible for leading and coordinating Infrastructure andbusiness projects from a technology architecture perspective, conceptualising architectural approaches,developing and validating both on premise and cloud architecture and high level solution design againstbusiness requirements and best...


  • Johannesburg, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Johannesburg- Salary- R650k - R450k- Job Type- Permanent- Education- BSc Honours Environmental- Experience- 8 - 12 years experience- Reference- DS120922SHSRB- - engineering.jobs(at)staffingprojects.co.za- Fax- 0867182241A leading multinational firm of Consultants is looking for a Senior Heritage Specialist to join the team. We...


  • Johannesburg, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Actuary Jobs in Johannesburg- Salary- R800k - R750k p/a- Job Type- Permanent- Education- Nearly Qualified- Experience- 5 years experience- Reference- SNR0805TM- - finance.jobs(at)staffingprojects.co.za- Fax- 0865728847Do you enjoy working with a highly experienced management team and enjoy excellent career growth...

  • Senior Specialist

    4 weeks ago


    Johannesburg, South Africa Telebest Full time

    Our client has an opportunity available for a Senior Specialist in the Product Enterprise Security Service department.Requirements:3+ years tertiary diploma.Relevant certification or accreditation with the professional body as required for this role.Fluent in origin language with basic English skills.2+ years’ experience in an area of specialization...


  • Johannesburg North, South Africa Communicate Recruitment Full time

    An exciting Transfer Pricing Specialist role is available with reputable Financial Services entity! Position: Senior Transfer Pricing Specialist Location: Johannesburg, Gauteng **Salary**: R 500 000 - R 700 000 per annum **Company and Job Description**: This household brand is looking for a Transfer Pricing Specialist to join their team. This role...


  • Johannesburg, South Africa PBT Group Full time

    PBT Group has an opportunity for a Senior Specialist: Solution Architect Applications. As a Senior Specialist: Solution Architect Applications (Solutions Architect), you will be responsible for evaluating the organization's business needs and determining how IT can support those needs by leveraging software, hardware, or infrastructure. As well as ensuring...


  • Johannesburg North, South Africa Communicate Recruitment Full time

    This global entity is looking for a customs and excise super star to help drive their business forward! Position: Senior Excise Specialist Location: Johannesburg North, Gauteng **Salary**: R 900 000.00 - R 1 100 000.00 per annum **Company and Job Description**: This multinational brand in the Oil and Gas industry is expanding their team and they are...


  • Johannesburg, South Africa Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Johannesburg North, South Africa ClarkHouse Human Capital Full time

    Gauteng, Johannesburg North This is an exciting opportunity for a passionate Senior Specialist - Data Analytics at a Company that offers technology services to businesses. In this role, you will be responsible for the data integration and the identification of new data sources. If you would describe yourself as technically astute and someone who pays...


  • Johannesburg, South Africa Motivity (PTY) Ltd Full time

    To provide the Technology Business Unit with financial planning and analysis support to ensure effective short and long term planning as well as detailed financial analysis in order to meet Technology’s business objectives. The Finance Business partner is required to enhance value creation by challenging and assisting business unit heads with insightful...


  • Johannesburg, South Africa Recruit for Africa Full time

    **Senior Travel Specialist | JHB | Lodge and Safari Group**: **PREVIOUS WORK EXPERIENCE REQUIRED**: - 4 to 7 years of Travel Specialist experience - renumeration will be dependent on experience. **KEY OUTPUTS**: - Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure FIT...

  • Senior Pv Specialist

    4 weeks ago


    Johannesburg, South Africa Six Sense Full time

    Gauteng, JHB - Eastern Suburbs - Annually Cost To Company (Market related) Well established pharmaceutical business seeking to appoint a Senior PV Specialist (Affiliate) Responsible for the managing, maintenance and continuous improvement of the Pharmacovigilance (PV) system. **Minimum Requirements**: - Medical, Pharmacy or Life-sciences Degree...


  • Johannesburg, South Africa Ad Talent Africa Full time

    **Who are we**: A leading Digital Communications Consultancy supporting clients in South Africa and throughout the African Continent. **Who are we looking for**: An energetic detail-orientated **Senior Digital Marketing Specialist (FMCG) **to support clients in South Africa and throughout the African continent. **What will you do**:Responsible for the...


  • Johannesburg, South Africa SavageOne Pty Ltd Full time

    Job Description:We are looking for a strategic and results-driven Senior Marketing Automation Specialist to oversee our marketing automation initiatives. As the Senior Marketing Automation Specialist, you will be responsible for developing and executing comprehensive marketing automation strategies that align with business goals and objectives. You will lead...


  • Johannesburg, South Africa Sapientis South Africa Full time

    Urgently seeking a well-rounded senior Human Resources Management specialist for an assignment within the professional services space. You will oversee all the HR activities, initiatives, systems, and tactics. Additionally, you will work closely with senior management to develop policies and strategies related to human resources and you will ensure the...


  • Johannesburg North, South Africa Communicate Recruitment Full time

    This global entity is looking for a excise super start to help drive their business forward! Position: Senior Customs and Excise Specialist Location: Johannesburg North, Gauteng **Salary**: R 800 000.00 - R 1 100 000.00 per annum **Company and Job Description**: This multinational brand in the Oil and Gas industry is expanding their team and they are...


  • Johannesburg, South Africa Telebest Full time

    Our client has a senior position available for a Senior Specialist in the Enterprise Cloud department.Requirements:3 year degree or diploma in ICT or Commerce.Certification with any global hyperscale will be advantageous.3+ years’ experience in Cloud product development with a proven record of working with products and solutions.Experience in managing a...


  • Johannesburg, South Africa PBT Group Full time

    PBT Group has an opportunity for a Senior Specialist: Solution Architect Applications. As a Senior Specialist: Solution Architect Applications (Solutions Architect), you will be responsible for evaluating the organization's business needs and determining how IT can support those needs by leveraging software, hardware, or infrastructure. As well as ensuring...


  • Johannesburg, South Africa HotelJobs.co.za Full time

    **JD Specialized Recruitment **is currently assisting an internationally recognised Safari Company, with portfolios in Southern & East Africa to recruit dynamic, knowledgeable, and experienced **JUNIOR &** **SENIOR TRAVEL SPECIALISTS** **Experience** **Senior Travel Specialist** - 4 to 7 years of Travel Specialist experience **Junior Travel Specialist** -...