Sales Manager

2 weeks ago

Randburg, South Africa M&M Staffing Solutions Full time

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans, and justifying those to plans to the upper management.
- Developing objectives for the call center’s day-to-day activities
- Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.)
- Establish sales objectives by forecasting and projecting expected sales volume and profit for existing and new products.
- Implement sales programs by developing field sales action plans.
- Maintain sales volume.
- Contribute to team effort by accomplishing related results as needed.
- Plan to ensure achievementof personal target, aligning with company sales policies and strategies.
- Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly salestarget and KPI target are met.
- Ensure targets are delivered through people management, performance review, reward, andindividual recognition.
- Assess the strengths andweaknesses of the sales team and manage the sales program accordingly.
- Developing objectives for the call center’s day-to-day activities
- Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.)
- Develop and implement new sales initiatives, strategies and programs to capture key demographics. Provide daily report of field sales success and communicate VOC data to superiors.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach sales agents regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring sales agents achieve desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Proven ability to drive the sales process from plan to close Strong business sense and industry expertise.
- Excellent mentoring, coaching and people management skills.
- Monitor and improve ordering, telephone handling and other procedures.
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management.

**Requirements and Skills**
- Proven experience as call center manager or similar position
- Experience in customer service is required.
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Knowledge of management principles and familiarity with company products, services, and policies.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.

**Salary**: R9,000.00 - R10,000.00 per month

Ability to commute/relocate:

- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Sales Manager: 2 years (required)
- Call Centre Manager: 2 years (required)
- Customer Service: 1 year (required)

Application Deadline: 2023/07/21

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