Customer Service Advisor

3 days ago

Cape Town, South Africa Webhelp Full time

**Job Advert**
If you’re bored of the mundane hustle to find work and are looking for an opportunity to boost your career, then look no further Webhelp has an amazing opportunity for goal-driven go-getters to join our team of passionate individuals who deliver exceptional customer service experience, whilst working from home.

Whether you’re looking for a second job or have time on your hands, this part-time opportunity could be just what you need. Working four (4) night shifts per week (weekends and 2 additional agreed upon days) you’ll have enough time off to enjoy all the things you love.

As a multi-skilled Customer Service Advisor working you’ll be responsible for handling customer queries in a professional and courteous manner; confidently handling objections and identifying opportunities across multiple platforms.

This is your opportunity to join our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

Working as part of a team within a fast-paced, dynamic contact centre environment, you’ll be rewarded for achieving targets through understanding customer needs and delivering service excellence every step of the way.

If you’re ready to boost your career, expand your work experience, or earn an extra income in your spare time, we want to hear from you

**What you’ll be doing**
- Working towards consistently achieving and exceeding set targets
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

**What we are offering**
- R3250 base entitlement
- Night shift allowance
- Customised incentive programme
- Free medical aid for main member
- Group life cover
- Fantastic employee assistance programme (EAP)
- Team building and upskill training opportunities
- Interactive and inclusive company culture

**What you’ll need**
- Matric
- Ability to work weekends and 2 additional agreed upon days per week
- Availability to work 5-hour night shifts (UK hours)
- MS Outlook experience
- Minimum 6 months’ contact centre or web chat experience (Advantageous)
- Excellent communication skills both spoken and written
- Ability to work on multiple systems concurrently in a customer-driven environment
- High motivation, drive to succeed with ability to meet and exceed targets
- Ability to overcome objections, resilient and calm under pressure
- Effective team playing with a positive attitude
- Clear credit and criminal record

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to kickstart your career with our collaborative team of game-changers.

Job Reference: SA01361

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