Desktop Support Technician

1 week ago

Parktown, South Africa iOCO Full time

JOBNUMBER

**iOCO03056**
- CONTRACT TYPE

**Contract**
- STATE/PROVINCE

**Gauteng**
- CONTRACT TYPE:
**OnSite**

**The Role**:
**Skills and Experience**:
**What you’ll do**:

- Maintenance of staff computers and printers and general user support.
- Monitor problem ticket work queues and interact with management to provide progress updates and closure notifications.
- Standard PC/printer break-fix tasks.
- Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
- Answer help desk calls as needed, provide user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate.
- Support and follow through of all requests that cannot be resolved remotely where a 3rd party vendor needs to do a site visit.
- Solid understanding of Mobile device connectivity.

**Your Expertise**:

- Must demonstrate technical aptitude and enthusiasm in the various system technologies and disciplines.
- Technical understanding of enterprise computing and how various components are interrelated is essential.
- Strong written, verbal, analytical, technical, and interpersonal skills are essential.
- Provide strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities, and work with only mínimal supervision and direction.
- Utilize strong problem-solving skills. Customer service orientation.
- Must be able to provide a high level of customer service when dealing with frustrated end users.
- Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction.
- Maintain a constant awareness and understanding of emerging technologies and methodologies.

**Qualifications Required**:

- Minimum of 3 years hands-on Desktop Support experience with Hardware and Software installation experience.
- A+, N+, (required)
- MCSE with at least 3 years experience (required)
- ITIL V3 Foundation (Advantageous)
- Associate's Degree in Engineering, Computer Science, or other technical disciplines and/or equivalent work experience. (Advantageous)

**Other**:
**Personal Attributes**:

- Good interpersonal skills.
- Valid Driver’s License and Transport.
- Superior organizational and time management skills.
- Must be prepared to work flexible hours or shifts.
- Ability to cope well in a pressurized environment.
- High Initiative and problem-solving skills.
- Willingness to assist.
- Excellent follow-up skills.
- Team Player but must be able to work as an individual.

**Other information applicable to the opportunity**:

- 4 Months Contract Position - (for someone on maternity leave)
- Location: Parktown

  • Help Desk Agent

    2 weeks ago

    Parktown, South Africa StaffCentral Consulting Full time

    Our client based in Johannesburg is looking for a Help Desk Agent who will be responsible for the support and maintenance of all communications infrastructure outside and within the company in order to ensure maximum uptime and production for users. **Job Duties/Responsibilities will include**: **Customers support**: External Customers setup with Help Desk...

  • Inhouse Helpdesk Technician: It

    3 weeks ago

    Parktown, South Africa RJPersonnel Full time

    3years - Performing remote troubleshooting through diagnostic techniques and pertinent questions - Determining the best solution based on the issue and details provided by customers - Logging and Closing Calls - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate...

  • Underwriting Technician

    2 weeks ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Hello an exciting new opportunity has just become available in our Hollard International, General Insurance area. We are looking to recruit a Underwriting Technician. Provide technical support to the senior underwriters of the Hollard International (HINT) General Insurance Team Embed underwriting governance of the HINT countries...

  • IT Software and Hardware Support Technician

    2 weeks ago

    Parktown, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Maintain log of completion of assigned queries. Manage IT support documentation and records. Report daily, weekly, monthly on IT unresolved issues, threats and planned activities. Conduct and report on failure analyses. Implement timeous software updates. Assist in IT training support for users (Induction as...

  • Server/ Systems Software Support Technician

    1 week ago

    Parktown, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: - To ensure the efficient running / operation of the server environment within the company. - Code migration and change management through the various stages of the system development life cycle. - Design, building and configuration of servers - Administration of servers **Qualifications**: - A relevant...

  • 1st Line Service Desk Analyst

    4 weeks ago

    Parktown, South Africa RJPersonnel Full time

    2years Technical advice and support to clients with regard to network and systems Hardware-, software - and database maintenance and administration System specifications and basic - development Research, plan, troubleshoot and maintenance of the Wine Online and Ethical Trade system End-user training **Qualifications and Experience**: Degree/Diploma in...

  • Dental Centre Assistant

    2 weeks ago

    Parktown, South Africa RJPersonnel Full time

    1years - Recommend changes to be made to the setup technician through the use of CA - Support customer care associates, offering guidance and clinical support as needed including communication with patients and doctors - Review Treatment plans and diagnostic information for appropriateness and accuracy, prior to submitting to a network licensed dental...

  • Medical Equipment Technician

    4 weeks ago

    Parktown, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Support and improve the production process through device assembly Execute assembly of components with precision to ensure workable product Develop mastery on the equipment and production process Execute and coordinate equipment, process and product validation activities Adhere to production process protocol,...

  • Business Manager

    1 week ago

    Parktown, South Africa PPS Recruitment Full time

    **Job Advert Summary**: - Responsible for providing support to the Group CEO and Group COO in managing and delivering on complex strategic projects related to executive initiatives. - Co-ordinating strategic and operational matters as well as assist in optimizing planning, execution, and monitoring of strategy deliverable. - Skillful synthesis of Group-wide...

  • Senior Information Security Analyst

    3 weeks ago

    Parktown, South Africa PPS Recruitment Full time

    **Job Advert Summary**: The role will be responsible for the design, testing, implementation and support of cyber security solutions in the organisation Providing cyber security support and ensuring that security best practices are executed. Have a comprehensive understanding and technical know-how cyber security concepts, technologies, frameworks, incident...

  • Intermediate Information Security Analyst

    2 weeks ago

    Parktown, South Africa PPS Recruitment Full time

    **Job Advert Summary**: The Intermediate Information Security Analyst will be responsible for managing the organisation’s security posture to ensure the protection of systems, networks and sensitive data against security threats, computer viruses and other related cyber-security attacks. **Minimum Requirements**: **Education**: - BSc / B.Tech or...

  • IT Executive: Devsecops

    2 weeks ago

    Parktown, South Africa PPS Recruitment Full time

    **Job Advert Summary**: **Minimum Requirements**: **Education**: - Bachelor’s degree or Hons in information technology, computer science, or related field is required - Master’s degree in information technology or a technology-related discipline is preferred. **Experience**: - 8-10 years in managing suppliers and large contracts - Experience in...