Desktop Support Technician

6 months ago

Parktown, South Africa iOCO Full time

JOBNUMBER

**iOCO03056**
- CONTRACT TYPE

**Contract**
- STATE/PROVINCE

**Gauteng**
- CONTRACT TYPE:
**OnSite**

**The Role**:
**Skills and Experience**:
**What you’ll do**:

- Maintenance of staff computers and printers and general user support.
- Monitor problem ticket work queues and interact with management to provide progress updates and closure notifications.
- Standard PC/printer break-fix tasks.
- Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
- Answer help desk calls as needed, provide user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate.
- Support and follow through of all requests that cannot be resolved remotely where a 3rd party vendor needs to do a site visit.
- Solid understanding of Mobile device connectivity.

**Your Expertise**:

- Must demonstrate technical aptitude and enthusiasm in the various system technologies and disciplines.
- Technical understanding of enterprise computing and how various components are interrelated is essential.
- Strong written, verbal, analytical, technical, and interpersonal skills are essential.
- Provide strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities, and work with only mínimal supervision and direction.
- Utilize strong problem-solving skills. Customer service orientation.
- Must be able to provide a high level of customer service when dealing with frustrated end users.
- Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction.
- Maintain a constant awareness and understanding of emerging technologies and methodologies.

**Qualifications Required**:

- Minimum of 3 years hands-on Desktop Support experience with Hardware and Software installation experience.
- A+, N+, (required)
- MCSE with at least 3 years experience (required)
- ITIL V3 Foundation (Advantageous)
- Associate's Degree in Engineering, Computer Science, or other technical disciplines and/or equivalent work experience. (Advantageous)

**Other**:
**Personal Attributes**:

- Good interpersonal skills.
- Valid Driver’s License and Transport.
- Superior organizational and time management skills.
- Must be prepared to work flexible hours or shifts.
- Ability to cope well in a pressurized environment.
- High Initiative and problem-solving skills.
- Willingness to assist.
- Excellent follow-up skills.
- Team Player but must be able to work as an individual.

**Other information applicable to the opportunity**:

- 4 Months Contract Position - (for someone on maternity leave)
- Location: Parktown

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