Mi Analyst

**Are you ready to take the next step in your career?**

The purpose of this position is to provide the business with accurate and meaningful information, to enhance service delivery and manage performance.

**Requirements**:

- ** 2 Years Information Management experience, preferable in a call centre environment**:

- ** MS Office (Advanced)**:

- ** Proficiency with Power BI**:

- ** Proficiency with DAX/Python**:

- ** Understanding of databases and data frameworks**:

- ** Proficiency in MS Excel and Power Query**:

- ** Proficiency in SQL Scripting and SQL Server**:

- ** Proficiency in SSIS/SSMS**

**Responsibilities**

Database and Report Management
- Identifies relevant sources of data from which to draw information.
- Agrees specification format with stakeholders.
- Gathers and collates information into a report and ensures accuracy.
- Ensures accuracy of exception capturing and real time reporting.
- Setup and design reports accordingly to stakeholder requirements.
- Document Management Information Standard Operational Procedure for all supported Business Units.
- Clearly document stakeholder requirements for new/amended report requirements.
- Extract data into correct format from SQL / Other data sources.
- Provide recommendations to stakeholders on effective data capturing and storage to ensure timely delivery of reporting.
- Ongoing monitoring of data sources to ensure efficient delivery of data to stakeholders.
- manage and maintain the daily delivery and validation of operational reporting for various business units.
- Design operational report requirements in Power BI for the relevant Business Units.
- Delivers reporting requirements timeously.
- Ensures accuracy of exception capturing and real time reporting.
- Reviews adherence and shrinkage reporting on a daily, weekly and monthly basis.
- Provides information to staffing service providers in respect of employee statistics.
- Checks staff coverage and reports staff shortfalls to operations.

Stakeholder Management
- Attend stakeholder meetings as required, provide feedback on progress and recording issues that need attention.
- Provide feedback to BI Team on areas of concern that need focus.
- Effectively communicate changes/updates to all stakeholders as applicable.
- Provide direction to stakeholders on required reporting within the context of Enterprise Information Platform.
- Effectively communicate and work with the Data Analysts and Data Engineers to design new data requirements that fall outside of the currently available dataset.

Analysis
- Interprets data to identify trends and risks.
- Explores and identifies reasons for trends.
- Analyses and documents business processes, including recommendations for improvement against the identified weaknesses.
- Provide trend analysis and recommendations to relevant stakeholders as applicable.
- Monitors absenteeism trends and flags anomalies
- Makes recommendations to mitigate absenteeism risk.
- Briefs Operations Management on recommended service level risk mitigation plan
- Reviews performance across skill sets and revises schedules and forecasts to improve site performance.
- Facilitates the process of information analysis and report development for the Business Area

Data Security
- Maintains data standards in accordance with business requirements, Dimension Data and Merchants policies and the data protection legislation.
- Works in accordance with the security information requirements and procedures of the company.
- Controls access to databases environments through permissions and privileges.

**What will make you suited for this role?**

The ability to work night shift in a shifted environment.