Call Centre Operator X2

6 months ago

Roodepoort, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

**Direct Reporting Line**
Head: Student Recruitment (Full Time)

**IIE MSA, since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of Gauteng. In addition to domestic (South African) students, IIE MSA is home to a diverse of cultures of students from 50 African countries.**

**The IIE MSA Ruimsig campus in Roodepoort has a vacancies for Call Centre Operators (X2).**

**Duties and Responsibilities**:
**Fulfilling Telesales Function**
- Fulfilling the telesales function by making initial telephonic contact with students.
- Scheduling interviews with the students in line with set targets.
- Explaining the purpose of the interview and the process.
- Acquires and capturing student's details for the database.
- Asks career specific questions to establish course of interest and explaining details.
- Managing call hit/booking/and interview arrival rates for optimal results.
- Responds to prospect/ student requires and concerns.
- Completes confirmation calls/ reschedule interviews.
- Completes CRM (Customer Relations Management) records to track activity.

**General Activities**
- Assist the Head: Student Recruitment (Full Time) with any related admin/ marketing tasks.
- Assisting the Admission Centre Co-ordinator with capturing of registration documents during peak periods.
- Capturing of database.

**Competencies required**:

- High level of accuracy required in both typing and data capturing
- Well spoken over the telephone
- Excellent organisational and administration skills

**Minimum Qualification required**:

- Matric essential, relevant tertiary qualification is recommended however not essential.

**Minimum Work Experience required**:

- Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.

**The IIE's MSA **is an Equal Opportunity Employer. However, preference will be given to previously underrepresented groups in accordance with the South African Employment Equity Act.

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