Retail Store Leader

3 weeks ago

Roodepoort, South Africa Wellness Warehouse Full time

**Store Leader**

**Location: Store**

**Department: Retail - Operations**

**Reporting Line**:Area Manager**

**Job Purpose**:To deliver exceptional customer experiences through maximizing selling opportunities as well as managing costs, driving operational excellence and leading a motivated team to ensure profitability.

**AREAS OF RESPONSIBILITY**:

- **Customer Experience**_
- Be professional
- Manage customer interactions, complaints and requests
- Optimise selling space and drive replenishment to ensure stock availability
- Conduct floor walks to ensure housekeeping disciplines are adhered to
- **Store Profitability**_
- Sales - meet or exceed targets
- GP - reduce wastage & improve stock accuracy within benchmarks
- NP - reduce controllable expenses in line with budgets
- Interpret Income Statement information and formulate and implement action plans
- Identify challenges, trends and opportunities to drive continuous improvement
- **Store Disciplines & Productivity**_
- Ensuring that monthly store audit benchmarks are achieved and improved upon
- **Risk Management**_
- Effective stock control and stock management
- Effective cash handling procedures and controls
- Lead, develop and retain team members
- Performance development culture and team effectiveness
- Leading, developing and coaching the team
- Basic IR

**JOB SPECIFICATIONS**:

- Grade 12
- Business/Admin qualification - a retail management diploma or degree would be advantageous
- Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
- A genuine interest in health and wellness - brand ambassadors
- Fully computer literate
- Strong written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Proficiency in stock management, cost control and cost management
- Own transport essential
- Competency Assessment Achieved

**OFFER**:

- Remuneration based on a ‘cost to company’ model and performance incentives.
- All permanent team members are required to join the company’s provident fund and risk benefit.
- Medical aid options are available.
- 20 days annual leave
- Birthday leave
- Team member discounts on in-store and online purchases
- Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
- Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)

**TO APPLY**:
Pay: R12,000.00 - R14,000.00 per month

Application Question(s):

- How many staff have you managed.?

**Education**:

- Certificate (required)

**Experience**:

- retail management: 5 years (required)
- Retail: 5 years (required)

**Language**:

- English (required)

Ability to Commute:

- Roodepoort, Gauteng (required)

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