Technical Administrator
3 months ago
**Listing reference**: track_001282
**Listing status**: Online
**Position summary**:
**Industry**:IT & Internet**Job category**:Administration**Location**:Cape Town**Contract**:Permanent**EE position**:No**Introduction**:
**Job description**:
- Effective and proficient scheduling and processing of all Service Requests and all other technical and operations related technical matters within the Region.
- Weekly stats on all technical Service requests on outstanding, booked or not actioned.
- Quality Service Requests on outstanding, booked or not actioned. As well as action report.
- Score cards and Post assessments to be updated daily based on the feedback received from the Quality Assurer. All assessments that are received must be saved and hyperlinked to the assessment register.
- Access reports to be updated daily.
- ON SITE tests - weekly updates on outstanding, booked or not actioned.
- ON SITE service request notes to be updated on CDS.
- Ownership of the Service request until conclusion.
- Updating and maintaining the SR Site.
- Allocate to fitment centre / QA
- Generate Access Reports. This means that if the report is not available, this must be generated (created) by the Technical Administrator.
- Handling of any complaints received by the regional office and dealing with them till resolved and feedback to all stakeholders
- Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies
- Daily feedback to stakeholders regarding outstanding actions that could have an impact on customer service
- Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times
- Positively influence the processes and relationships within the region to achieve the business objectives
- Support other business units and other departments within Tracker Connect
- Compliance with company policies
- Smooth Customer Experience
- First customer contact to be made with the QA within 2 hours of the SR allocated to the Site. (as per SOP)
- Follow ups on client queries with regards to SR’s not being addressed.
- General Office admin and reception relief duties
- Answering of telephones.
- Assisting with walk-in clients.
- Ad hoc duties as requested by Supervisor / Manager
- Stock Management
- Ordering of stock for the branch
- Issuing of stock to Tracker technicians
- Stock takes and stock control
**Minimum requirements**:
- Matric with minimum of 3 years Customer Service and Technical Administration experience
- Qualification in Customer Service or/and Technical Administration will be advantageous
- Experience in Tracking or GSM-related industry will be advantageous
- Computer literacy - Word, Excel, Power Point
- Ability to deal with customers at operational and Executive level
- Implementation of strategy experience
- Good Communication skills
-
Technical Manager
6 months ago
Cape Town, South Africa Ukuzimanya Technical Services Full time**Responsibilities**: Network Administration: - Configure and maintain network infrastructure, ensuring optimal performance and reliability. - Collaborate with the team to implement network security measures. System Administration: - Assist in the management and maintenance of servers and systems. - Troubleshoot and resolve hardware and software...
-
Technical Sales Administrator
1 month ago
Cape Town, South Africa Alu-Cab Full time**Job Description: Technical Sales Administrator** **Position**: Technical Sales Administrator - Alu-Cab Fitment Centre **Department**: Sales / Admin **Reports to**: Sales Manager **Position Overview**:The Technical Sales Administrator supports the sales manager by handling administrative and technical tasks to ensure smooth and efficient sales...
-
Technical Administrator/sales Administrator
6 months ago
Cape Town, South Africa Recruitment Legends Full timeTechnical Administrator/Sales Administrator Hydraulics Killarney Gardens R12 000 - 14 000 Established Hydraulics Company seeks a Technical Administrator/Sales Administrator. You will do quotes, deliveries, buying and calling for quotes, costings, fetch spares, load steel compile quotations. The Fitters and technicians will give you lists of what they need,...
-
Technical Documentation Administrator
6 months ago
Cape Town, South Africa TechQuarters Full time**Job Description - Commercial Analyst** Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organisations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the very...
-
Technical Support Senior Administrator
6 months ago
Cape Town, South Africa The Recruiters Full time**Salary**: - 32000 **Description**: - Our AML / CFT recruitment desk currently has a vacancy for a Technical Support Senior Administrator. - Our client is an international group offering a full suite of financial and investment solutions. - A strong and detailed knowledge of AML / CFT regulation to international standards will be required. -...
-
Technical Business Systems Administrator
4 days ago
Cape Town, Western Cape, South Africa HR Genie Full timeTechnical Business Systems Administrator Job DescriptionHR Genie is seeking a highly skilled Technical Business Systems Administrator to join our team. The successful candidate will have a strong background in business systems and excellent knowledge of Syspro modules.The ideal candidate will have experience in managing and maintaining business systems, as...
-
Administration Clerk: Technical Administration
6 months ago
Cape Town, South Africa Western Cape Government Full time**Job Purpose**: The Department of Infrastructure, Western Cape Government has an exciting opportunity for suitably qualified and competent individual to provide administrative support to the Directorate: Education Infrastructure. This post is based in Cape Town, CBD. **Minimum Requirements**: Grade 12 (Senior Certificate or equivalent...
-
Cape Town, South Africa The Recruitment Council Full timeThe Operational Technical Support Manager: Alternative Administration is a pivotal role responsible for providing technical oversight to the Fund Accounting teams in the Hedge Funds sector. Reporting to the Head of Alternative Administration, this technical specialist position requires extensive experience in hedge funds, strong client engagement skills, and...
-
Cape Town, South Africa The Recruitment Council Full timeThe Operational Technical Support Manager: Alternative Administration at Prescient Fund Services is a pivotal role responsible for providing technical oversight to the Fund Accounting teams in the Hedge Funds sector. Reporting to the Head of Alternative Administration, this technical specialist position requires extensive experience in hedge funds, strong...
-
Cape Town, South Africa The Recruitment Council Full timeThe Operational Technical Support Manager is crucial in managing technical operations within the Fund Accounting teams, with a specific emphasis on Hedge Funds.This position is designed to guarantee smooth and efficient client service while promoting process enhancements and assisting the team with fund implementations.Ideal candidates will possess extensive...
-
IT Administrator
6 months ago
Cape Town, South Africa Disruptive IT Full time**Role Description** This is a contract on-site role as an IT Office Administrator for 6 months at R22 000 per month to start immediately. The day-to-day tasks include providing technical support, network and system administration, troubleshooting and maintaining information technology infrastructure. The IT Office Administrator will also manage IT...
-
Cape Town, South Africa The Recruitment Council Full timeThe Operational Technical Support Manager is crucial in managing technical operations within the Fund Accounting teams, with a specific emphasis on Hedge Funds. This position is designed to guarantee smooth and efficient client service while promoting process enhancements and assisting the team with fund implementations. Ideal candidates will possess...
-
Purchasing Manager
8 months ago
Cape Town, South Africa TE Technical Placements Full timeManufacturing company in Killarney Gardens requires the service of a Purchasing Manager / Creditors Manager to join their dynamic team. Your experience together with a relevant qualification will be as follows: Creditors Management: Ensure the efficient management of accounts payable processes, timely payment of invoices, and maintenance of supplier...
-
Technical Support Specialist Administrator
7 months ago
Cape Town, South Africa Boldr Full time**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
Technical Supervisor
3 months ago
Cape Town, South Africa AFMS Group Full timeTo take action on and assist the skilled tradesmen by performing minor maintenance and repair work of a general natureKey Accountabilities/ Principal Responsibilities PRIMARY DUTIESManage technical maintenance and product developmentManage StaffManage AdministrationManage CAFM SystemContract, SLA and Matrix ManagementManage Health and Safety...
-
Technical Supervisor
2 months ago
Cape Town, South Africa AFMS Group (Pty) Ltd Full timeKey Accountabilities/ Principal Responsibilities PRIMARY DUTIESManage technical maintenance and product developmentManage StaffManage AdministrationManage CAFM SystemContract, SLA and Matrix ManagementManage Health and Safety ComplianceManage Client Relationship SECONDARY DUTIESManage technical maintenanceManage all technical maintenance requirements and...
-
Technical Supervisor
3 months ago
Cape Town, South Africa AFMS Group (Pty) Ltd Full timeKey Accountabilities/ Principal Responsibilities PRIMARY DUTIES Manage technical maintenance and product developmentManage StaffManage AdministrationManage CAFM SystemContract, SLA and Matrix ManagementManage Health and Safety ComplianceManage Client Relationship SECONDARY DUTIES Manage technical maintenance Manage all technical maintenance...
-
Procurement Manager
6 months ago
Cape Town, South Africa TE Technical Placements Full timeDISCLAIMER 1. Creditors Management: - Oversee the management of all accounts payable processes. - Ensure accurate and timely payment of invoices, bills, and expenses. - Maintain relationships with suppliers and negotiate credit terms. - Resolve any discrepancies or issues with invoices or payments. 2. Purchasing Management: - Develop and implement...
-
Creditors Manager
6 months ago
Cape Town, South Africa TE Technical Placements Full time1. Creditors Management: - Oversee the management of all accounts payable processes. - Ensure accurate and timely payment of invoices, bills, and expenses. - Maintain relationships with suppliers and negotiate credit terms. - Resolve any discrepancies or issues with invoices or payments. 2. Purchasing Management: - Develop and implement procurement...
-
Technical Operations Manager
3 weeks ago
Cape Town, Western Cape, South Africa AFMS Group (Pty) Ltd Full timeAFMS Group (Pty) Ltd is seeking a seasoned Technical Operations Manager to spearhead the delivery of exceptional technical maintenance and product development services. The successful candidate will be responsible for overseeing the management of technical maintenance, staff, administration, CAFM systems, contract and SLA management, health and safety...