Operational Technical Support Manager: Alternative Administration | Tokai

3 days ago


Cape Town, South Africa The Recruitment Council Full time
The Operational Technical Support Manager: Alternative Administration is a pivotal role responsible for providing technical oversight to the Fund Accounting teams in the Hedge Funds sector. Reporting to the Head of Alternative Administration, this technical specialist position requires extensive experience in hedge funds, strong client engagement skills, and a background in fund implementation.

The manager will enhance efficiencies within the existing hedge fund book, streamline processes, and ensure the smooth delivery of new fund implementations. They will provide training and support to fund administrators and team leaders regarding new processes and clients, and will act as the primary point of contact for new client relationships during the onboarding phase.

Key responsibilities include resolving technical queries related to systems and processes, onboarding new clients, conducting the first month NAV review, and liaising with both internal and external stakeholders to ensure operational efficiency. The manager will also support the Client Implementation function and Project Office in managing new fund requests and regulatory changes.

Required Experience

Candidates should possess 5-8 years of experience in a technical operations oversight position within the hedge fund environment, with a proven track record of onboarding new clients and implementing new funds. Solid client engagement experience in hedge funds is essential.

Required Qualifications

A Financial Markets Honours degree in Finance, Investments, or Accounting is required.

Key Competencies
  • Excellent accuracy and attention to detail
  • Strong numerical skills
  • Keen and eager to learn
  • Hardworking and self-driven
  • Strong communication skills, both written and verbal
  • Self-starter with a positive team-oriented approach
  • Supportive and collaborative demeanor
Why This Role?

This is a fantastic opportunity for a technical operations specialist to leverage their experience in hedge funds, providing essential oversight to Fund Accounting teams and ensuring efficient client delivery. The role offers significant exposure and challenges in a dynamic and growing field.



  • Cape Town, South Africa The Recruitment Council Full time

    The Operational Technical Support Manager is crucial in managing technical operations within the Fund Accounting teams, with a specific emphasis on Hedge Funds. This position is designed to guarantee smooth and efficient client service while promoting process enhancements and assisting the team with fund implementations. Ideal candidates will possess...


  • westlake, Western Cape, South Africa The Recruitment Council Full time

    The Operational Technical Support Manager is crucial in managing technical operations within the Fund Accounting teams, with a specific emphasis on Hedge Funds. This position is designed to guarantee smooth and efficient client service while promoting process enhancements and assisting the team with fund implementations. Ideal candidates will possess...


  • Cape Town, South Africa The Recruitment Council Full time

    The Operational Technical Support Manager is crucial in managing technical operations within the Fund Accounting teams, with a specific emphasis on Hedge Funds. This position is designed to guarantee smooth and efficient client service while promoting process enhancements and assisting the team with fund implementations. Ideal candidates will possess...


  • Cape Town, South Africa The Recruitment Council Full time

    Job Title: Client Relationship ManagerReporting Line: Operations ManagerLocation: Steenberg, TokaiBusiness Unit: Investment ManagementPurpose of the RoleThe Client Relationship Manager is responsible for providing exceptional support and oversight in fund administration services. This dynamic role requires a passion for client service and delivery. The...

  • Service Manager

    3 days ago


    Cape Town, South Africa Motus Corporation Full time

    **Tokai Multifranchise** currently holds a vacancy for a Service Manager. This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs...


  • Cape Town, South Africa Faircape Full time

    Faircape Health Tokai Estate is a Sub Acute Care and Rehabilitation Centre which provides restorative care and rehabilitation for patients recovering from a variety of medical conditions that include Neurological, Orthopedic, Surgical and Respite. At Tokai Healthcare, the focus is mainly on acute conditions that immediately affect patients' rehabilitation...


  • Cape Town, South Africa GH Technical (Pty) Ltd Full time

    **Join Our Team: IT Support Technician at GH Technical!** Are you passionate about technology and driven by innovation? GH Technical, a leading IT company based in Cape Town, is looking for a dynamic IT Support Technician to join our growing team. **About Us** At GH Technical, we specialize in delivering reliable and innovative IT solutions to businesses...


  • Cape Town, South Africa The Recruitment Council Full time

    Job Title: Proposal SpecialistLocation: Steenberg, TokaiReporting Line: Head of Client SolutionsBusiness Unit: Investment ManagementJob Summary:The Proposal Specialist is a key player in supporting the business development efforts of the investment management firm. This role involves collaborating closely with business development teams, investment teams,...


  • Cape Town, South Africa Faircape Group Full time

    The Faircape Group operates 6 high-end retirement/lifestyle villages in the Western Cape. Locations of these estates are in Noordhoek, Kirstenhof, Tokai, Somerset West and Onrus. We are looking for an organized and professional** Temporary Front Desk /** **Receptionist** to manage the front of the house at our **Tokai Estate** **facility in the Southern...

  • UAV SERVICE

    3 days ago


    Cape Town, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Bachelors degree in agriculture, mechatronics or related field, with a keen focus on drones, or equivalent experience.At least 3 years of experience in technical support or a related role in service and support.Must have completed your RPL(Remote Pilot License (VLOS)) license with proven flight experience.Experience in customer technical...

  • Administrator

    6 days ago


    Cape Town, South Africa O'Brien Recruitment Full time

    A manufacturing company based in Tokai is looking for an Administrator to join their dynamic team. **Job Requirements**: - Matric - 1/2 Years Experience **Responsibilities**: - General administration duties - Answering phone calls - Invoicing - Processing month end documents - Scheduling travel arrangements


  • Cape Town, South Africa The Recruiters Full time

    **Title**: **IT Support Technician - R20k/month - CT (Southern Suburbs/Tokai) - Perm - Start ASAP - Open to all**: **Salary**: - R20000 **Description**: - Our client in Cape Town (S/Suburbs) is looking to hire an IT Technician to join their company. - Duties and responsibilities: - Your primary role will be telephonic support and remote support to all...


  • Cape Town, South Africa ooba Full time

    The purpose of the position is to optimize effective execution of the Sales Operations department by providing operational support through dedicated administration, execution, delivery and evaluation of projects and programs. ooba's Home Loans business has a new opportunity for a results-focused individual who can work on multiple projects efficiently and...

  • German Speaking

    7 days ago


    Cape Town, South Africa Jenrec Pty Ltd Full time

    **German speaking - Customer Support Specialist - Cape Town - Hybrid** We are looking for German Speaking customer support specialist to join a team in Tokai! This client is a successfully Start Up, providing business services to international clients. They have ambitious growth expectations, as they operate in the exciting and fast-growing field of online...


  • Cape Town, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Bachelors degree in agriculture, mechatronics or related field, with a keen focus on drones, or equivalent experience. At least 3 years of experience in technical support or a related role in service and support. Must have completed your RPL(Remote Pilot License (VLOS)) license with proven flight experience. Experience in customer...


  • Cape Town, South Africa Datafin Recruitment Full time

    ENVIRONMENT: Our client is a fast-growing startup revolutionizing the parking industry by digitizing parking lots through license plate recognition, advanced management software, and digital payments. Headquartered in Cape Town, they are rapidly scaling operations across South Africa and internationally, presenting significant opportunities for growth and...


  • Cape Town, South Africa Initiate International Full time

    Your key **job** responsibilities as the **Technical Support Analyst** in **Cape Town** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...


  • Cape Town, South Africa Dye & Durham Full time

    **Description**: This position is within the Unity Practice Management Support team. Our software is designed to relieve the administrative burden that all legal practices are faced with, thus enabling staff to be more productive. Attorneys will have more time to practice law; and their practices should be more profitable utilising our integrated matter...


  • Cape Town, South Africa Initiate international Full time

    Your key **job** responsibilities as the **Technical Support Analyst** in **Cape Town** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...


  • Cape Town, South Africa The Recruitment Council Full time

    KYC Client Onboarding SpecialistLocation: Steenberg, TokaiReporting Line: Operations ManagerOverviewThe KYC Client Onboarding Specialist plays a critical role within the Middle Office / Investment Operations team. This position is responsible for overseeing the end-to-end onboarding process of new clients, focusing on the management of client data related to...