Operational Technical Support Manager: Alternative Administration | Westlake

1 month ago

Cape Town, South Africa The Recruitment Council Full time

The Operational Technical Support Manager is crucial in managing technical operations within the Fund Accounting teams, with a specific emphasis on Hedge Funds.

This position is designed to guarantee smooth and efficient client service while promoting process enhancements and assisting the team with fund implementations. Ideal candidates will possess extensive knowledge of Hedge Funds, strong client engagement skills, and experience in system integration for onboarding new funds. Join us to make a significant impact in a dynamic environment where your expertise can drive excellence in client service

Key Responsibilities:

  • Provide technical oversight to the Alternative Administration Hedge team, ensuring efficient processes and high-quality client service.
  • Optimize processes within the existing hedge fund portfolio, focusing on system improvements and operational efficiencies.
  • Oversee new fund implementations, providing hands-on training and support to the team.
  • Offer ongoing training to fund administrators and team leaders, especially concerning new clients and processes.
  • Assist the Fund Accounting and Production Support teams with system-related queries before escalation to the ICT team.
  • Manage the onboarding of new clients, including the first months NAV review.
  • Act as a primary contact for new client relationships alongside the Head of Alternative Administration until handover to the operational team.
  • Collaborate with internal stakeholders such as Finance, IT, Compliance, and Internal Audit to resolve queries and manage requests.
  • Engage with external stakeholders like auditors and clients to ensure smooth communication and resolution of projects and queries.
  • Support the Client Implementation and Project Office teams in onboarding new funds and addressing regulatory changes or client requests.
Experience:

  • 5-8 years in a leadership position within the Hedge Fund space, with solid technical expertise in hedge fund operations.
  • Proven experience in client onboarding and fund implementation.
  • Strong background in client engagement within the Hedge Fund industry.

Qualifications:

  • Honours degree in Financial Markets, Finance, Investments, or Accounting.

Key Competencies:

  • High attention to detail and accuracy.
  • Strong numerical and analytical skills.
  • Eagerness to learn and adapt.
  • Self-motivated and hardworking.
  • Excellent communication skills (written and verbal).
  • Proactive, with the ability to work independently.
  • Team-oriented, supportive, and collaborative.

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