Contact Centre Consultant X1

5 months ago


Northern Suburbs, South Africa Capfin Full time

Furthermore, the Contact Centre Consultant accesses, gathers and educate customers on personal confidential financial information, loans, and transaction history.

1. Operational Productivity
- Analysing information to identify and solve account queries
- Offer information to customers on transaction history
- Gathering information to establish eligibility for loans
- Educate/inform customers on payment history
- Capturing personal financial info i.e., salary, debt, household income & expenditure
- Capturing confidential customer information
- QA, AHT, Productivity, Adherence, Idle Time, Absence, Time keeping

2. Capfin Customer Experience
- Conducts calls in a professional manner and ensuring the correct customer information is captured on Captivate
- Updating of Captivate accurately
- Ability to use positive language while speaking to Capfin customers
- Show empathy towards your customers on the call
- Move from inbound/outbound/multimedia when we experience high call volumes
- Follows all scripts accurately, while providing exceptional customer services
- Follows all call processes in such a way that Quality Assurance processes are met to ensure the business always remains complaint
- Provides a positive customer experience that promotes positive Customer Satisfaction Survey
- Illustrates Good listening skills and positive objection handling
- Striving for First Call Resolution

Qualification
- Grade 12 (Matric)

Experience
- Minimum of 6 months Contact Centre experience
- Minimum of 6 months customer facing retail experience
- Must have a clear track record and excellent performance scores
- Must be fluent (Read, Speak & understand) in one of the following language - Xhosa, Afrikaans or IsiZulu

Functional Competencies
- Capfin Product
- Capfin Business Processes
- Capfin Organization Structure
- Capfin Policies and Processes
- Basic Numerical Principles
- Computer Literate
- Understanding of regulatory legislation (NCA AND POPIA)

Behavioural Competencies
- Capfin Product
- Capfin Business Processes
- Capfin Organization Structure
- Capfin Policies and Processes
- Basic Numerical Principles
- Computer Literate
- Understanding of regulatory legislation (NCA AND POPIA)

**Capfin is committed to creating equal employment opportunities.



  • Northern Suburbs, South Africa Capfin Full time

    We have an opportunity for a skilled Contact Centre Consultant in the Customer Services Department. As a Contact Centre Consultant, you would be required to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction. The Contact...


  • Northern Suburbs, South Africa Capfin Full time

    We have exciting & challenging positions available for individuals who are highly meticulous and experienced, who enjoys working in a performance driven environment. The purpose of the Contact Centre Consultant is to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company...


  • Northern Suburbs, South Africa Capfin Full time

    The purpose of the Contact Centre Consultant is to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction. **1.Operational Productivity** **As per KPI scorecard, including but not limited to the following tasks**: - QA, AHT,...

  • Call Centre

    5 months ago


    Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full time

    Western Cape, CPT - Northern Suburbs - R 11000 - R 18000 Monthly Basic Salary (Pension. Medical Aid. Performance bonus, Negotiable) Our client in the Northern Suburbs has a vacancy for a Portuguese speaking Inbound Call Centre and Admin Consultant Our client in the Northern Suburbs has a vacancy for a Portuguese-speaking Inbound Call Centre and Admin...


  • Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full time

    Western Cape, CPT - Northern Suburbs - R 10000 - R 18000 Monthly Basic Salary (Market related, Negotiable) Our client in the Northern Suburbs has a vacancy for a Portuguese-speaking Inbound Call Centre and Admin Consultant Our client in the Northern Suburbs has a vacancy for a Portuguese-speaking Inbound Call Centre and Admin Consultant - Matric or similar...


  • Northern Suburbs, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant at **PAROW CENTRE** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales acumen -...


  • Northern Suburbs, South Africa Flight Centre Brand Full time

    **Job no**: 521784 **Brand**: Flight Centre Brand **Work type**: Full time **Location**: Cape Town Northern suburbs **Categories**: Leisure Travel & Retail **Join others like you, who simply love trave**l If you have a passion for travel and some experience in retail, hospitality, sales, or customer service, then you'll fit right in as a Travel Sales...

  • Call Center Consultant

    5 months ago


    Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full time

    Western Cape, CPT - Northern Suburbs - R 8000 - R 14000 Monthly Basic Salary (Negotiable) NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele Matric essential Qualification in the Call Centre...

  • Call Centre Manager

    5 months ago


    Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full time

    Western Cape, CPT - Northern Suburbs - R 40000 - R 52000 Monthly Basic Salary (Negotiable) N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - Matric or equivalent - 6 -8 years' experience in the...

  • Sales Administrator

    5 months ago


    Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full time

    Western Cape, CPT - Northern Suburbs - R 9000 - R 13000 Monthly Basic Salary (Negotiable) N/Subs Experience Administrator from a Call Centre needed for an online entity N/Subs Experience Administrator from a Call Centre needed for an online entity Grade 12 or equivalent Relevant computer skills Office administrative skills Support Call Centre Sales by...


  • Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full time

    Western Cape, CPT - Northern Suburbs - R 8000 - R 14000 Monthly Basic Salary (Negotiable) N/Subs Inbound call centre position available for a well-spoken person in English and or Xhosa, Tswana, Zulu etc N/Subs Inbound call centre position available for a well-spoken person in English and or Xhosa, Tswana, Zulu etc Matric or N3 essential Diploma relevant...


  • Northern Suburbs, South Africa Nambiti Technologies Full time

    Western Cape, CPT - Northern Suburbs We are recruiting for Microsoft System Centre Technologies - MS SCCM & MS SCOM Extensive knowledge of System Centre technologies. - SCCM implementation, deployment, and administration - SCOM implementation, deployment, and administration - Software packaging and deployment - Microsoft patch distribution Performance...


  • Southern Suburbs, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant at **KENILWORTH CENTRE** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales...


  • Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full time

    Western Cape, CPT - Northern Suburbs - R 10000 - R 13000 Monthly Basic Salary (Negotiable) N/Subs Outbound call Centre need your skills to service existing clients in terms of product offering within an Online Sales Cycle N/Subs Outbound call Centre need your skills to service existing clients in terms of product offering within an Online Sales...


  • Northern Suburbs, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES HIGH VOLUME INBOUND CALL CENTRE EXPERIENCE** **Job Requirements**: Matic Certificate Some Car Rental experience is preferred but not essential Fluent English with excellent communication skills. Speed and efficiency on the phone, with a customer-oriented approach. Ability to handle a high volume of calls in a calm and organized...


  • Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full time

    Western Cape, CPT - Northern Suburbs - R 8000 - R 12000 Monthly Basic Salary (Negotiable) N/Subs Customer Services Consultant post available ASAP for an online Sales Company. N/Subs Customer Services Consultant post available ASAP for an online Sales Company. Matric Excellent command of English Indigenous SA languages advantages but not essential Admin...


  • Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full time

    Western Cape, CPT - Northern Suburbs - R 10000 - R 17000 Monthly Basic Salary (Negotiable) N/Subs Well established Group requires a Consultant with experience in counselling clients and assisting them in increasing sales and business opportunities N/Subs Well established Group requires a Consultant with experience in counselling clients and assisting them...


  • Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full time

    Western Cape, CPT - Northern Suburbs - R 12500 - R 16500 Monthly Basic Salary (Market related, Negotiable) N/Subs Outbound team leader with experience in Sales needed for a Contact Centre. N/Subs Outbound team leader with experience in Sales needed for a Contact Centre. Matric essential Qualification in Sales or Contact Centre Certificates 2-5 years’...

  • Collections Consultant

    5 months ago


    Northern Suburbs, South Africa Capfin Full time

    The successful incumbent will ensure collections targets are always met with high service levels being maintained. All customers are assisted in a friendly and in a courteous manner and all queries are resolved in line with our Service Level Agreement. **Key Performance Areas** - Ensure that you have a full understanding of our collections processes,...

  • Litigation Secretary

    5 months ago


    Northern Suburbs, South Africa Ergasia Placements Full time

    Our client is an energetic legal firm dedicated to delivering top-tier, client-centred services. Specialising in litigation, debt collection, labour law, and property law, the firm prioritises effective solutions for their clients. **EE: Open** **What we are looking for**: This role requires independent work, collaboration with legal professionals, and...