Operations Administrator

4 days ago


Southern Suburbs, South Africa Homechoice Full time

To provide administrative support to achieve the departments’ main objectives.

**Departmental administration, Reporting and Process Management**
- Carrying out all verbal and written admin requests from operational areas
- Creating, updating and maintaining operational templates
- Coordinating staff meeting presentations, training, briefings and or other
- Managing and maintaining stationary orders and stock and liaising directly with facilities
- Administrating and managing weekly overtime requests
- Managing the department’s attendance registers and comparing to SAGE and monthly leave audits
- Preparing and coordinating of overtime
- Daily/weekly/monthly performance reporting
- Update absenteeism tracker by team daily, weekly, monthly.
- Ensure all leave (sick, unpaid, family responsibility, compassionate & annual leave) is accurately recorded in accordance with HR Leave Policies.
- Monitor team's Absenteeism trends to ensure process absenteeism policy is adhered to, and Return to Work Interviews are conducted. Compile bi-weekly audit reports, to be forwarded to Tele Manager.
- Monitor team's IR trends to ensure IR regulations are followed. Compile bi-weekly audit reports, to be forwarded to Tele Manager and hand it to HR monthly.
- Incentive tracker build and collation.
- Complete Pay roll requisition for overtime paid, public holidays, overtime and incentives and submit monthly
- Compiling and producing daily, weekly and monthly reports for the operational areas.
- Responsible for all other ad hoc tasks and projects as instructed by line management
- Meet reporting and service level agreements
- Creation of performance trackers

**Manage Telemarketing Technical and Physical environment**
- Updating the Home Choice staff database
- Set up new agents and new supervisor
- Headset allocation, repairs and tracking
- Locker allocation, repairs and tracking

Qualifications & Accreditations
- Grade 12
- MS Office (Word, Excel, PowerPoint and Outlook)
- Degree or Diploma (Advantage)

**Experience**
- 1 to 2 years’ experience in an administrative role
- Clear understanding of an operational call centre environment

Attributes & Behaviours
- Customer focused / centric attitude
- Performance-driven and results-orientated with a relentless drive to succeed
- A strong can-do attitude and an energetic positive approach
- Exceptional attention to detail with a thorough approach to work
- Excellent listening and interpersonal communication
- Team player but able to work independently


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