Junior Dialler Administrator
7 days ago
homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The Dialler Administrator plays a critical role in managing the Dialler system, ensuring compliance, producing MI reports, and optimizing call center performance. This role requires a combination of technical expertise, analytical skills, and a strong commitment to meeting regulatory requirements and SLAs. The Dialler Administrator must also be adaptable and able to make real-time decisions to optimize campaign performance and agent productivity.
**What you will love doing in this role**
- Build Dialler Campaigns and Filters_
- Load and process dialler files onto the diallers
- Develop and configure Dialler campaigns based on specific objectives, such as outbound sales or collections.
- Create filters to segment contact lists for targeted dialling, considering factors like customer demographics and preferences.
- Monitor Dialler Campaigns_
- Continuously monitor the performance of Dialler campaigns throughout the day to ensure they are on track to meet targets.
- Adjust campaign settings in real-time to optimize dialling strategy based on performance data.
- Monitor Agent Performance_
- Keep a close eye on agent performance within the Dialler system, including call handling times, call dispositions, and adherence to scripts and compliance standards.
- Compile Management Information (MI)_
- Gather and compile MI reports that include key performance metrics and insights from Dialler campaigns. These reports may be used internally and shared with external stakeholders.
- Recommend Dialling Strategy_
- Utilize data from Dialler operations to provide recommendations for optimizing the Dialling strategy. This may include adjusting call pacing, retry logic, or contact list priorities.
- Review Agent Adherence_
- Assess agent adherence to schedules and agreed-upon SLAs (Service Level Agreements). Address any deviations to maximize agent productivity.
- Process Improvement_
- Document existing processes and procedures related to Dialler operations.
- Continually review and analyse these processes to identify areas for improvement and recommend enhancements.
- Build Relationships_
- Establish and nurture relationships with both internal teams (e.g., agents, supervisors) and external stakeholders (e.g., clients, vendors) to facilitate effective communication and collaboration.
- Audit and Quality Control_
- Conduct regular audit and quality control checks across all Dialler-related processes to ensure compliance with regulations and quality standards.
- Compliance_
- Ensure that all tasks related to Dialler operations are carried out in strict compliance with legal and company regulations, especially regarding data protection and privacy.
**What you'll need to do this role**
- South African Matric / Grade 12 (required)
- Data manipulation skills using Excel and other IT packages.
- Experience working as a Dialer Administrator /Dialler Operator within a call centre environment.
- Great compliance adherence
- Must have a solid and extensive understanding of POPIA.
- Must have strong interpersonal skills and the ability to nurture strong working relationships with peers and stakeholders.
- Foster a collaborative approach and have a keen eye for detail
**Skills and Abilities**
- Proactive - demonstrate experience of working positively in partnership with colleagues internally to drive strong performance.
- Know your numbers - A Strong understanding of contact centre metrics and how these are used to review performance to achieve the right results.
- Self-awareness - of your own strengths and development needs.
- Initiative - you use it and can work independently by exercising good judgment with sometimes limited direction.
- Communication is key - you’re able to understand and communicate difficult messages in a clear, positive, and constructive manner.
- Adaptable with the ability to respond positively to working within a pressurized environment.
**Knowledge and Competencies**
- A strong can-do attitude and an energetic positive approach.
- Strong desire and initiative to develop self.
- Passionate about your role at work
- Committed to serving the customer.
- Able to present information in different ways to enhance understanding.
- Consistently behaves with integrity.
- Actively works with colleagues and departments to resolve queries.
- Managing work and time to meet the required deadlines.
- High attention to detail and accuracy.
- Proactive and operates with a sense of urgency.
- Consistently hits all performance targets.
- Ability to work alone and in a team.
- Excellent communication skills.
**Behaviours we love**
- Wow my **customer**
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as?**my own**
- Take accountability
- Be curious, c
-
Dialler Manager
1 week ago
Southern Suburbs, South Africa MVIA Full timeSummary: As the Dialler Manager, you will play a crucial role in ensuring the smooth and efficient operation of the sales environment, supporting a staff contingency of 80+. Your responsibilities will encompass both administrative and technical aspects, making you an integral part of our team. You will play a key role in managing and developing business...
-
Dialler Administrator
6 days ago
Northern Suburbs, South Africa Pepkor Payments & Lending Full timeThe Dialler Administrator will be responsible for ensuring there is a constant workflow for Contact Centre Operations by managing dialler queues, reports and reporting such results to internal stakeholders, while working closely with external stakeholders to address any technical concerns. **Key Responsibilities** **1. Dialler Optimization** - Ensure that...
-
Dialer Administrator
3 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTo manage all outbound and inbound administration functions on the telephony platform(Presence/Avaya) **Enable the optimal use of the Hosted Contact Centre** - Ensure that the Presence Dialler and Multi-Media services are operating optimally in order to support the business strategy - Liaise with external IT service providers for fault resolution and new...
-
Junior Graphic Designer
2 weeks ago
Southern Suburbs, South Africa MVIA Full timeMVIA a division of FSP 45790 is looking for a junior graphic designer with the relevant degree/diploma to join our marketing team in Cape Town. Working closely with the marketing manager, the applicant will be involved in the creation and execution of effective design campaigns and will need to manage a number of projects within tight deadlines. MVIA a...
-
Office Equipment Meter Usage Administration
6 days ago
Southern Suburbs, South Africa Class Personnel Full time**Junior position that requires matric and some office experience and excellent communication skills. Salary R6000.00 per month.** **Duties and Responsibilities**: meter readings into spreadsheets and into Great Plains - Capture mailshots and/or any other form of automated collection of meter readings - Adhoc administrative duties as required by...
-
Junior HR Business Partner
1 week ago
Southern Suburbs, South Africa Homechoice Full timehomechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. You will provide support throughout the employee lifecycle, ensuring the business meets its strategic objectives through effective people management. **What...
-
Bookkeeper
1 week ago
Southern Suburbs, South Africa Communicate Recruitment Full timeAn iconic household brand in the tyre industry, forming part of well-known transport conglomerate, seeks an experienced and eager to learn Bookkeeper to join their finance team based in Cape Town's Southern suburbs. **Job & Company Description**: In this role, you will be responsible for the full bookkeeping to trail balance function. Duties include, but...
-
Sales - Team Leader
2 weeks ago
Southern Suburbs, South Africa MVIA Full timeA leading Brokerage is currently seeking an experienced leader to join our rapidly growing team. The business is a leading specialized Motor Insurance and Non-Insurance product and administration business. You will be required to assist the head of the department in leading massive growth in people and sales as the business looks to double the Insurance...
-
Lead Team Manager
2 weeks ago
Southern Suburbs, South Africa MVIA Full timeDescription: A leading Brokerage is currently seeking an experienced leader to join our rapidly growing team. The business is a leading specialized Motor Insurance and Non-Insurance product and administration business. You will be required to assist the head of the department in leading massive growth in people and sales as the business looks to double the...
-
Device Rental Agent middle Stage Collections
4 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound and Outbound SLA and work queues** - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers -...
-
Middle Stage Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound and Outbound SLA and work queues** - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers -...
-
Collections Agent
3 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
-
Junior Operations Manager
4 weeks ago
Cape Town Southern Suburbs, South Africa Helderberg Personnel cc Full timeKey Responsibilities Include (but are not limited to): Maintain exceptional attention to detail and ensure tasks are executed precisely as required Follow instructions accurately while demonstrating initiative Think proactively and provide innovative solutions to operational challenges Organise and prioritise tasks effectively to support business operations...
-
Junior Administration Assistant
4 weeks ago
Cape Town Northern Suburbs, South Africa Persona Staff Full timeRequirements: 1 years' experience in a similar role Computer literate Bilingual in Afrikaans and English Matric certificate with Mathematics Detail orientated and time management skills. Diploma in Office Administration or equivalent. Ability to handle workload with discretion. Computer literate. Must have time management and organizational skills....
-
Workforce Planner
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeWorkforce Planning is the process of analysing, forecasting, and planning workforce supply and demand, assessing gaps, and determining targeted talent management interventions to ensure that an organisation has the right people, with the right skills in the right place at the right time. This role entails providing intra-day, daily, weekly, monthly and...
-
Northern Suburbs, South Africa Curo Fund Services (Pty) Ltd. Full time**Role purpose** To provide comprehensive trade support for Institutional Clients, Asset Managers, Mancos, and Insurance Companies outsourcing part or all of their operations to Curo Fund Services. The role involves reconciling various client stock and cash portfolios, ensuring alignment between investment accounting and asset servicing systems and...
-
Senior Manager Audit and Reporting
4 weeks ago
Northern Suburbs, South Africa CA Financial Appointments Full timeMy client has a new exciting opportunity for a Senior Manager Audit and Reporting in Cape Town, Northern Suburbs. **Responsibilities**: - To manage a portfolio of Funds, ensuring that the audits of the Funds run smoothly and deadlines are met - Coaching and training junior staff on engagements directing them per the client's methodology and the Pension...
-
Junior Third Line Analyst
2 weeks ago
Northern Suburbs, South Africa Computacenter Full timeMessaging support analyst specialising in messaging and collaboration technologies, supporting contracted Computacenter customers. - Supporting Computacenter's customers’ messaging and collaboration environments remotely from Cape Town. - Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework. -...
-
Store Manager
2 weeks ago
Northern Suburbs, South Africa The Building Company Full timeGrowth of brand in the community and expansion of the customer base in the area - Responsible for profitability and efficiency of the branch sales targets and budgets - Planning and budgeting - Procurement, stock control and merchandising - Maintenance of optimal stock levels - Financial management - Customer service: - Accountability for the day to day...
-
CRM Co-ordinator
2 weeks ago
Northern Suburbs, South Africa MWeb Full time**Main Purpose of the Job**: **Job Output** - Ensure pricing and details are always updated and correct - Working closely with the dial administrator, provide and co - ordinate all dial campaigns in line with monthly and weekly plans - Implement planned and ad hoc SMS campaigns as required **Load messaging within existing customer online account and other...