IT Infrastructure Administrator

1 week ago

Southern Suburbs, South Africa Faircape Group Full time

The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, Utility Management, infrastructure installation, Property Management and related activities.

Faircom, part of the Faircape Group, is a leading Internet Service Provider (ISP) and Fibre Network Operator (FNO) that connects you to the Internet through high-speed & uncapped fibre solutions, wireless fibre packages and VoIP connections. We work with leading underlying infrastructure providers (including our own) which boasts a connection to the various Data Centres both locally and Internationally.

We are looking for an **IT **Infrastructure administrator **to manage a team of technicians, scheduling and reporting on site visits, installations and maintenance work.

**Duties will include but are not limited to the following**:
**Commercial / Customers**
- Relationship management
- Ensuring that the business products & service offerings stays competitive and in line with market-related offerings
- Client Communications

**Staff Management**
- Deadline tracking
- Performance appraisals
- Scheduling between admin and technicians for installations and site visits
- Staff upliftment

**Server / Datacenter rooms**
- Management of all data rooms and node rooms, ensuring the technicians keep them to a standard
- Documentation of node rooms
- Managing teams of technicians
- Keeping track of outages and responding accordingly
- Scheduled changes

**Installations**
- Management of last mile fibre and wireless installations
- Documenting all areas of work

**Qualifications**
- Bachelor's degree in Information Technology, Management, and/or Project Management advantageous

**Experience and knowledge**
- Proven work experience in a similar role
- Experience leading and managing projects
- Installing key infrastructure
- Facilities management, stock, procurement
- Fiber and ethernet technologies

**Skills and attributes**
- Excellent communication skills (verbal and written)
- Proven organizational and administration skills
- Customer service orientated - ensuring corporate and residential customers are happy
- Project management skills
- Ability to manage a team
- Deadline driven
- Results oriented, high energy, self-motivated
- Ability to convey technical knowledge, liaise with providers and deal with issues proactively

**Specific requirements**
- Must have a valid driver's license and a reliable vehicle
- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references

Working hours are Mondays to Fridays from 08h00 to 17h00 with a 45-minute lunch break. Due to the nature of the position, you will be required to be on call on a rotational basis.

We offer Barista produced coffee available all day to all our staff at Claremont.

Salary on offer from R 45 000 Cost To Company per month. The amount offered will be

dependent on qualifications, experience, and other market-related factors.

To see more about Faircape and what we have to offer go and look at our wonderful website
- Should you not receive a response within 2 weeks of applying, please consider your_

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