Technical Service Operations Manager
4 weeks ago
We are seeking a highly skilled Technical Service Operations Manager to lead our top-tier service operation, ensuring excellence in response and follow-up to breakdowns within company KPIs. The ideal candidate will have a proven track record of developing a skilled technical team that maintains contract machines safely and cost-effectively, ensuring machine availability.
Key Responsibilities:
• Develop and implement effective strategies to achieve target revenue, margins, and expense control
• Recover costs from contract abuse and accidents, and reduce customer contract costs by identifying and addressing root causes of failure
• Lead the contracts service team to ensure agreed growth targets for both contract and accident damage revenue and profit is met and where possible exceeded
• Manage end of contract procedures & prepare condition reports on time
Requirements
• Service experience within the same or similar industry
• Knowledge of relevant legislation regarding health and safety, environmental and labour
• Excellent communication (verbal and written) skills
• Strong leadership and management skills
• Ability to work effectively in a team environment
• Proven problem-solving and analytical skills
• Experience with MS Office, Excel, Power Point
Working Conditions
• Work independently with minimal supervision
• Travel to customer sites as required
• Ability to work flexible hours including evenings and weekends as needed
Benefits
• Competitive salary: £60,000 - £80,000 per annum
• Overtime pay
• Comprehensive benefits package including health insurance, retirement plan, and paid time off
• Opportunities for career advancement and professional development
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