Duty Manager for 5 Boutique Hotel
7 months ago
Responsible for the daily operation of the hotel.
- To ensure that all departments are fully staffed and running smoothly.
- To do walk-arounds of the hotel and ensure that everyone and everything is as it should be.
- To assist in departments to ensure smooth service.
- To have contact with each department and inform them of the days, weeks schedules, future functions, and events.
- To greet and talk to guests and to anticipate and follow through on their requests.
- To have a good knowledge of the hotel and all its equipment.
- To deal with guest complaints.
- To deal with any emergencies which may occur.
- To commit to the sustainability ethos of the hotel and to lead by example.
- To monitor procedures and equipment on an on-going basis to ensure that they have regard to both the employees and guests’
- To communicate effectively with the management team of the hotel.
- To train and coach employees when required by the owner and General Manager.
- To monitor the standards of cleanliness of the hotel on an ongoing basis and ensure that standards are maintained.
- To ensure good lines of communication between departments.
- To offer suggestions for the improvement of the service and facilities.
- New employee induction, including ensuring the correct records are updated and maintained.
- To set an example on presentation and grooming.
- To follow through on tasks and projects.
- Any other reasonable duties as directed by the owner or General Manager.
**Requirements**:
- Previous management experience in a similar property.
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Effective communication skills, both written and verbal.
- Ability to work flexible hours, including evenings and weekends.
- Must have a vehicle (non-negotiable)
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