General Manager

5 months ago


Cape Town, South Africa HotelJobs.co.za Full time

Stunning 5* Boutique Hotel is seeking a new General Manager.

We are looking for an experienced General Manager who has a great understanding of 5-star boutique hotels or 5** lodges who deal with high-end international clientele.

Responsibilities include but are not limited to:

- +10 years’ experience in hospitality
- Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service
- Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
- Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
- Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
- Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep
- This is not an office position and you will need to be hands on (Occasionally in rooms, at the frontdesk, reservations etc.)
- Must be able to work shifts / weekends / public holidays
- Responsible for all hotel services/daily operations, such as guest relations, arrivals/departures, reservations, front desk, housekeeping, maintenance, revenue management, expense/budget management, team building, and employee development
- Maintenance management and knowledge
- HR (Recruiting, salaries, staff contracts and documents)
- Overseeing and improving all stock sheets
- Implementing and updating current hotel systems to ensure smooth operations
- PMS and reservations experience
- Maintaining or improving ranking on Tripadvisor
- Being able to work in a fast-paced environment and work accurately under pressure
- Attention to detail and organizational skills are critical
- Presentable and well spoken
- People skills - tolerance, patience, and care
- Preferably based in the Western Cape as an in-person interview will be required
- Own transport
- Start date: As soon as possible

Salary R75 000.00 ctc. Depending on experience (No additional benefits included). This is a live-out position.


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