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Customer Service Representative
2 weeks ago
**Main Purpose of the Job**:
The Client Services Onboarding team currently has a vacancy for a Customer Service Representative who will be responsible for providing customer support - that includes information sharing and resolving billing and collection-related queries. it's a 12 Month Contract.
**Job Output**:
- Responsible for customer interactions that result in resolved billing and account queries within scope whilst ensuring that quality and cost effectiveness is maintained.
- Understand the requirements of the customer.
- Provide accurate relevant product information.
- Accurately recording, updating and changing customer information on business systems
- Reconciliation of accounts
- Liaise with other divisions if required.
- Dealing with 3rd party parties
- Ad Hoc functions
**Skills and Competencies**:
- Excellent written/verbal communication skills
- Deliver fast, professional support.
- Customer Service focused.
- Assertiveness
- Tact and ability to negotiate.
- Listening and questioning skills
- Basic business retention skills
- Troubleshooting skills
- Team orientation skills
- Objection handling
- Able to respond dynamically to change.
- Attention to detail.
- Numerical skills
- Excellent organisational skills
**Qualifications**
- Grade12/Matric
- Computer Literate (MS Excel/MS Word and MS Outlook)
**Experience**:
- Customer Service experience in a customer telephonic support environment
- Experience in a Customer Contact Centre with regards to accounts and billing will be advantageous
- Administration experience is a highly recommended
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