Client Service

3 weeks ago


Century City, South Africa MWeb Full time

**Main Purpose of the Job**:
The Billing & Client Services Department currently has a vacancy for a Client Services & Collections Representative on a **FIXED TERM CONTRACT **who will be responsible for providing customer support - that includes information sharing, resolving of client services related queries and to do outbound collections on overdue accounts from time to time.

**Job Output**:
Responsible for customer interactions that result in resolved billing and account queries within scope whilst ensuring that quality and cost effectiveness is maintained.
Understand the requirements of the customer.
Provide accurate relevant product information.
Accurately recording, updating and changing customer information on business systems
Reconciliation of accounts
Liaise with other divisions to effectively resolve customer queries.
Outbound collections on overdue accounts
Dealing with 3rd party parties
Ad Hoc functions

**Skills and Competencies**:

- Excellent written/verbal communication skills
- Deliver fast, professional support.
- Customer Service focused.
- Assertiveness
- Tact and ability to negotiate.
- Listening and questioning skills
- Basic business retention skills
- Troubleshooting skills
- Team orientation skills
- Objection handling
- Able to respond dynamically to change.
- Attention to detail.
- Numerical skills
- Excellent organisational skills

**Experience**:

- Customer Service experience in a customer telephonic support environment
- Experience in a Customer Contact Centre with regards to accounts and billing will be advantageous
- Administration experience is a highly recommended

**Qualifications**
- Matric
- Computer Literate (MS Excel/MS Word and MS Outlook)



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