Sales Supervisor
3 weeks ago
**Job Purpose**
- The purpose of the Sales Supervisor is to achieve sales targets through the effective management of an inbound sales team
**Job Objectives**
**Achievement of sales objectives**
- Responsible for the effective communication of sales targets and tracking and monitoring team member performance accordingly
- Implement sales improvement plans and monitor effectiveness of the plan
- Resolve escalated customer concerns / challenges
- Escalate unresolved concerns/ challenges to Inbound Sales Manager
**Customer Experience**
- Monitor the team’s customer interaction and verify whether it is aligned with company standards
- Intervene where required
**Staff Supervision**
- Responsible for effective management of human resources through the implementation of performance management, development, corrective action and leave management
**Job Requirements**
- NQF 4 Matric or Equivalent
- NQF 5 in General Management
- 2-3 years Sales Supervisor/ Team Leader and or related experience
- 1-2 years Team management
**Skills, Abilities and Job-Related Knowledge**
- Product Knowledge
- Customer care
- Conflict resolution process
- D365 (Sales Module)
- Negotiation
- Communication and interpersonal skills
- Analytical problem solving
- Assertiveness
- Initiating Corrective Action
- Performance Management
- PRP System
- Numerical comprehension
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