Returns Clerk

At **RCL FOODS** we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often Our Talent Team is looking for someone who is brilliant at the basics to fill the role of **Returns Clerk **with great problem solving skills to join our **Vector Logistics Division**.

As a **Returns Clerk,** the job holder is expected to:
? make administrative decisions that fall within the ambit of responsibility
? solve simple administrative problems within the ambit of responsibility
? implement limited innovations, particularly those that will lower costs.

The role will report into the** Shift Warehouse Controller** and will be based in** Midrand.**

**Duties & Responsibilities**:
**Key Responsibilities**

**Returns Administration**
? Ensure compliance with established procedures and Company standards to
maintain effective control over administrative processes.
? Receive returned stock, ensuring an accurate record is maintained of the
reason for the return and state of the returned item(s).
? Inspect returned product and check that it matches product listed in returns
papers.
? Ensure returned products are correctly stored and the transaction is
recorded in SAP.
? Assess whether returned products can be repackaged or resold, and prepare
them for transportation to the new location where required.
? Implement required documentation and categorisation per Group standards.
? Maintain timely input to SAP and ensure accurate transaction records.
? Manage and address customer queries.

**Information and Data Management**
? Accurately and regularly capture data into the information system to enable
access to reliable data and reporting for trend analysis and decision making.

**Ad hoc Administration**
? File and safeguard records within area of responsibility.
? Compile ad hoc spread sheets and reports.

**Safety and Security**
? Comply with applicable company policies including those pertaining, but not
limited to health, safety, environment, risk and quality, including HACCP/ISO.
? Conduct housekeeping within working area in accordance with standard
operating procedures.

**Team Work and Self-Management**
? Take ownership and accountability for tasks and activities and demonstrate
effective self-management in terms of planning, prioritising and selfdevelopment.
? Follow through to ensure that quality and productivity standards of work are
consistently and accurately maintained.
? Inform relevant parties in the event of tasks or deadlines not met, the
potential risks thereof and provide appropriate resolution.
? Support and drive the business core values.
? Manage colleagues’ and clients’ expectations and communicate
appropriately.
? Demonstrate willingness to help others and “go the extra mile” to meet team
targets and objectives.

**KPI’s**
? Accuracy of returns administration, capturing and reconciliations
? Productivity and efficiency

**Knowledge**
? Returns and warehouse administration practices
? Warehouse based business processes and practices
? Warehouse methodologies and principles
? SAP

**Skills**
? Verbal and written communication
? Computer literacy
? Numeracy
? Minimum skills for functioning in a SAP environment

**Attributes**
? Attention to detail
? Deadline driven

**Minimum Requirements**:
**Minimum Requirements**

? Matric with mathematics
? 1 years returns administration experience preferable or similar experience
? Relevant SAP experience