Call Center Supervisor

2 weeks ago


Johannesburg, South Africa Ciazcon Full time

Currently we are searching for a Call Center supervisor for Johannesburg, South Africa.

**Responsibilities of this Post**:
Develop objectives for the call center’s day-to-day activities.
Monitor and improve ordering, telephone handling and other procedures.
Evaluate performance with key metrics (accuracy, call-waiting time etc.).
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
Ensures the department is fully equipped to handle the work load and distribute work flow
Coaches to ensure a full understanding of consequences of errors.
Assume responsibility of budgeting and tracking expenses.
Ensures appropriate staffing and action accordingly.
Prepare reports for upper management or different departments.
Assisting with the implementation of improved procedures and systems.

**Requirements of this Post**:
Bachelor degree holder.
Previous experience as call center supervisor.
Solid understanding of reporting and budgeting procedures.
Good interpersonal skills.
Highly proficient with Microsoft Office (especially Excel).
Knowledge of performance evaluation and customer service metrics.
Maintains high levels of integrity.



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