Call Center Supervisor

Currently we are searching for a Call Center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Develop objectives for the call center’s day-to-day activities. Evaluate performance with key metrics (accuracy, call-waiting time etc.). Monitor and improve ordering, telephone handling and other procedures. Conduct effective...

KEY RESPONSIBILITIES: - Assisting in the formulation of targets for individuals and teams. - Hiring and on boarding new employees. - Answering questions from staff and providing guidance and feedback. - Anticipate escalation and take over calls when needed. - Devise ways to optimise procedures and keep staff motivated. - Measure performance with key metrics...

WhatsApp to apply. 0687161231 We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Responsibility - Answering or making calls to clients to learn...

Currently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Provide product and service information to customers. Document all call information according to standard operating procedures. Research, identify, and resolve customer complaints using business tools and available customer data. Address and...

Currently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Document all call information according to standard operating procedures. Provide product and service information to customers. Research, identify, and resolve customer complaints using business tools and available customer data. Identify...

Auto24 is a leading used car dealership dedicated to providing high-quality pre-owned vehicles to our valued customers. With a commitment to excellence and customer satisfaction, we are expanding our team and seeking dynamic individuals to join us. Are you passionate about cars and communication? Do you thrive in a dynamic and fast-paced environment? Auto24,...

Front Desk Admins required Urgently for immediate roles in different fields. medics, Finance and Adminstration. - . Hearing and resolving complaints from patients, visitors and other interested parties. - Scheduling appointments, and maintaining appointment calendars. Monitors doctor’s patient schedule to insure good patient flow. - Answering and...

WHATSAPP TO APPLY. 0687161231 We are looking for an energetic, well-spoken customer service Agents to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information on our products and services. The Job Roles will include -...

Responsibilities.. - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to up sell products when they arise - Build sustainable...

**Salary**: R17,000.00 - R20,000.00 per month **Experience**: - fast foods call center: 4 years (required) Shift availability: - Day Shift (preferred) Application Deadline: 2023/08/30 Expected Start Date: 2023/08/30

We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.Grade 12 (minimum)Call centre experience essentialWell versed in disciplinary proceduresAble to roster and rotate staff on a...

**CALL CENTRE MANAGER** **Who are we** We are a credit repair company, we help South Africans clear their credit records, get out of debt review and enjoy lower installments on their debt repayments. We also assist our clients in Blacklisting removal, Debt review removal and Debt mediation. **Responsibilities** - Oversee and manage the day-to-day...

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner. Roles /Responsibilities - Manage inbound and outbound customer...

WHATSAPP TO APPLY. 0687161231 We are looking for an energetic, well-spoken customer service Agents to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information on our products and services. The Job Roles will include -...

Researching required information using available resources - Managing and resolving customer complaints - Providing customers with product and service information - Ensure leads are tended to timeously - Good understanding of motor vehicles - Manage large amounts of inbound and outbound calls in a timely manner - Build sustainable relationships and engage...

Telemarketing / Telesales - Upselling to existing database - Maintain a standard lead to sale ratio as specified - Understand and communicate product benefits effectively - Listen to objections and handle them effectively - Keeping track of sales with accurate capture of data as specified - Enter details of every interaction in the system - Meeting target...

We are looking for a dynamic call centre agent to join our debt collections team **immediately**. **MUST** have call centre experience; Should have active outgoing call experience ; Debt collection experience will be advantageous; Excalibur experience will be advantageous; and Should preferably have an understanding of the National Credit Act and...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

We are seeking energetic and reliable professionals to join our team as Responsible for answering incoming customer calls, utilizing company. Policies to solve customer issues and directing calls to the managerial. Team when necessary. Our Call Center Personnel are often the first Point of contact for customers’ product issues, so we are interested...

**Minimum qualifications and experience** - Matric/Grade 12 - 1 to 2 years outbound call center experience - Proficient in MS Office and CRM software - Prior technology sales experience advantageous **Skills and competencies** - Proven experience as an outbound call centre agent or similar sales/customer service role - Strong communication and interpersonal...