Call Centre Agent
3 weeks ago
Job Description
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
- Drive significant growth and profitability in the context of cost management.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Ensure all communications with clients are professional, resulting in compliments.
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Ensure efficiency of service productivity and performance in Call Centre.
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Report on required Call Centre activities and deliveries to improve business results.
- Think outside the box.
- Solutions orientated.
- Telephone etiquette.
- 360 Microsoft stack (PowerPoint, Word)
- Excel Advance
- Minimum NQF 5
- Minimum 5 years Call Center Experience
- Cash Management and Cash Center Processing Knowledge beneficial.
Job Details
Application Closing Date
09/03/24
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