Banqueting Co-ordinator

2 weeks ago


Cape Town, South Africa HOTEL AND CATERING PERSONNEL Full time

**REQUIREMENTS**:

- Minimum of 3 years previous experience in banqueting Co-ordination
- Sound knowledge of Opera and Micros systems and MS Office (Word and Excel)
- Hotel School Diploma (minimum 2 years) or an equivalent NQ qualification

**SPECIFIC RESPONSIBILITIES**:

- The administration of all records and correspondence relating to enquiries and bookings
- To deal promptly with clients in a good telephonic manner
- Establishing the method of payment for any event in accordance with the Company’s Contract Agreement
- To confirm provisional bookings by obtaining signed contracts and deposits (well in advance, where possible)
- Inserting function details onto function sheets and distributing function packs to various departments on a weekly basis
- To liaise with all personnel in the event of any change of a conference or banquet (via change sheet) send out daily change sheets to various departments
- To develop a good working relationship with event organizers and liaise with all event organizers to ensure they are satisfied. Meet and greet guests on arrival of function.
- Assist the Banqueting Manager with any correspondence required.
- Assist relevant departments with menus, table plans and special requirements
- Responsible for coordinating events in conjunction with the client to ensure event formalities and requirements are met and expectations are exceeded
- Answering phones, taking messages and assist with general queries
- Ensure guest satisfaction is maintained
- An exceptional attention to detail
- Excellent guest relation’s skills
- Excellent communications skills relating to staff and guests
- Maximize sales in the Food & Beverage department
- Update the Food & Beverage Marketing and promotions data base
- Ensuring venues are set up according to function sheets
- Must be willing to work over time during as per business demand

**ASSESSMENT OF PERFORMANCE**:
1. Timekeeping and appearance whilst on duty

2. The quality of service which is given whilst you are on duty

3. The speed and effective handling of guest requests / complaints and correspondence

4. The quality of a personal touch whilst serving guests and answering the telephone

5. The timeous preparation of information which is required by various managers

6. The ability to convert enquiries into guaranteed bookings

7. The efficiency of the department and profitability of the department

8. The assessment of issues relating to the specific job description given

**REPORTING TO**:Banqueting Manager

**DATE REQUIRED**:To start as soon as possible

Application Deadline: 2024/03/11



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