Billing Specialist

6 months ago


Cape Town, South Africa Babble Cloud Full time

**Job description**

Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organizations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the absolute best cloud solutions.

Babble’s growth over the last few years is one of the immense success stories in its industry. This is demonstrated by the private equity investment of Graphite Capital in November 2020 - which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business. Annual revenue has rapidly grown to £40m - over 90% of which is recurring. It has over 25,000 cloud-based users, 34,000 mobile connections and 4,000 CCaaS supported agents.

**Key Responsibilities**
- Phone Support for Customer Billing Queries/Internal Billing Queries.
- Management of Billing Cases - (Customer queries) Through our ticketing system.
- Maintaining Customer Records. Ensuring all cases are updated with relevant details.
- Uphold responsibility for allocated queues.
- Ad hoc Bill run Tasks where required. (Reporting / System maintenance / data cleansing)
- Ensuring Ad Hoc billing items are added in a timely manner.
- Create and maintain strong relationships with internal stakeholders.
- Proven experience in Billing / Administration.
- Exceptional organizational skills.
- Exceptional communication skills.
- Ability to adapt to tight deadlines.
- Ability to work comfortably individually and as part of a team.

**Preferable experience**:

- Proven experience and knowledge of Billing Telecommunications.
- Proficient Microsoft excel knowledge.

**What you also need to know**
- Working Days: Monday to Friday
- Hours: 8am - 5pm (UK Hours)
- Reporting To: Billing Manager
- Department: Revenue Operations
- Salary: TBD

**Why would you work at Babble?**
- Competitive salary
- 22 days annual leave plus bank holidays with increased annual leave based on length of service

**Recruitment Journey**

We want to fill this role quickly, but we want to get the right person for the role. The recruitment process will consist of a screening call with the Manager. If you proceed past this, then you will have a second follow up interview with one other member of the Executive Leadership Team / management team.



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