General Manager: Life Operations

2 months ago

Parktown, South Africa Rand Mutual Assurance Full time

**THE JOB AT A GLANCE**

As the General Manager: Life Operations, you will be responsible for providing strategic and operational oversight of administrative programs and the RML business. You will be responsible for operating business units for purposes of efficiently administering life policies, ensuring that the life function provides and maintains high standards of quality service to clients. You will be required to provide standard warehousing together with value added services, through the adaptation of best practice policies. You will be responsible for ensuring that customers are provided quality timeous needs in line with their requirements and specifications. Furthermore, you will assist in creating a sustainable company by introducing processes and systems aimed at moving the company to function as one of significance.

**WHAT WILL YOU DO?**

**Growing a business of significance**
- Assist the COO (COID and GO) in creating and building a business of significance by developing and implementing a short-term and long-term vision for the Life function
- Develop, align and implement strategic direction and aligning the Life Operations function to the vision, mission and values of the organisation, in order to achieve sustainable success
- Drive results from both an operational and financial perspective working closely with the COO and other key executive team members
- Identify problems and opportunities and addressing them accordingly
- Provide administrative services to businesses outside of RMA as the organisation grows.

**Manage efficiencies**
- Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes
- Must leverage efficiencies and processes already developed in the COID business
- Oversee the organisation’s daily operations and procedures as well as the efficiency of the business
- Ensure that processes are defined and adhered to
- Improve timeline and efficiency of the department
- Ensure the integration of new initiatives into business operations while minimizing the risk of potential negative impact on existing operations by validating adjustments to existing processes, interfaces and exception handling as well as provision of sufficient training
- Introduce processes, procedures and systems to facilitate effective and efficient policy administration
- Issue new directives and changed procedures to ensure operational and process efficiencies and control are maintained according to operational requirements and objectives
- Develop and maintain a reporting and control programme
- Evaluate and monitor the existing projects and processes to optimise company efficiency and reliability
- Ensure efficient reporting management structures are in place
- Electronic Data Management
- Develop an Electronic Document Management and Retention Policy
- Ensure fair and appropriate pricing of life insurance products
- Manage the admin system - liaise with IT to ensure functionality
- Quality assurance and risk management processes.

**Effective leadership of the Life Operations department**
- Provide management to staff and leadership to the organisation that aligns with the company’s business plan and overall strategic vision
- Ensure day to day administration and supervision of the department
- Evaluate performance of Managers for compliance with established performance targets
- Motivate and encourage employees at all levels as one of the key leaders in the company
- Promote a spirit of equality and non-discrimination in the management of staff and to ensure that policies are implemented consistently and property
- Create a work environment that is conducive to a harmonious relationship
- Develop and maintain a work environment that recruits, retains and supports quality staff and volunteers
- Maintain a caring, compassionate culture in the workplace. Maintain RMA’s brand as employer of choice and ensure values are sustained and adhered to.

**Cost management**
- Prepare and manage Life operations and Administration budget
- Work with other executives on budgeting, forecasting and resource allocation
- Proactively management of potential fraud by use of data and analytics
- Keep and maintain proper accounting records
- Monitor actual performance against budgets, forecasts and projects.

**Regulatory compliance**
- Sustain international and/or local best practice in formal areas of business
- Ensure that HR procedures and policies comply with Government legislation and meet local best practice levels
- Manage legislative requirements and compliance
- Ensure proper reporting to relevant entities for purposes of regulatory compliance
- Manage Risk Actions.

**Key stakeholder relationship management**
- Forge strategic partnerships and relationships with internal and external clients
- Maintain an efficient branch network structure/Customer Service Centres.

**WHAT WILL YOU GET IN RETURN?**

We offer great opportunities for personal and professional

  • Head of Life Evaluations

    6 months ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just come available in our HINT, Actuary** **area. We are looking to recruit a Head of Life Evaluations. As the Head of Life Valuation, your primary role is to oversee and conduct actuarial valuations for the life assurance business across various countries within our organization. This pivotal...

  • Life Claims Assessor

    2 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Life Claims Assessor, you will be reporting to the Claims Manager: Life, you will be responsible for adjudicating and processing claims in an effective and efficient manner within the prescribed guidelines set out by Rand Mutual Assurance. **WHAT WILL YOU DO?** **Effectively and efficiently perform the function of a Funeral...

  • Life Claims Assessor

    4 weeks ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Life Claims Assessor, you will be reporting to the Partner Claims Specialist - Life, you will be responsible for adjudicating and processing claims in an effective and efficient manner within the prescribed guidelines set out by Rand Mutual Assurance. **WHAT WILL YOU DO?** **Claims Adjudication**: - Verify claims captured for...

  • Bookkeeper Operational Finance

    3 months ago

    Parktown, South Africa PPS Recruitment Full time

    **Job Advert Summary**: A member of the PPS Life Insurance Operations Finance team reporting to the Team Manager Operational Finance. This role will be responsible for processing of different claims and refunds. A higher level of technical understanding is involved for this role. Duties include checking accounting records for accuracy, recalculating of...

  • Graduate Intern: Operational Finance

    1 month ago

    Parktown, South Africa PPS Recruitment Full time

    **Job Advert Summary**: A member of the Operational Finance team reporting to the Manager Operational Finance. This role will be responsible for processing of different claim, medical and refunds and management reporting including day to day reviewing and processing. A higher level of technical understanding is involved for this role. Duties include...

  • Actuary - General Insurance

    6 months ago

    Parktown, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Parktown- Salary- (R1mil - R800K) per annum- Job Type- Permanent- Education- AMASSA/Fellow (Life)- Experience- 4+ Years Experience- Reference- GIAct-AP- - finance.jobs(at)staffingprojects.co.za- Fax- 0865728847- Qualified Actuary - Consulting experience

  • Medical Practice/operations Manager

    6 months ago

    Parktown, South Africa iMedrecruit Full time

    **MEDICAL PRACTICE / OPERATIONS MANAGER**: Our client, an Orthopaedic Surgeon based in Parktown, Johannesburg is seeking to recruit a Medical Practice / Operations Manager to attend to the managerial and clinical functions of the practice. - **Responsibilities**:_ - Plan and co-ordinate activities of the Practice e.g.; clinics, theatre bookings, bed...

  • Ombudsman and Oia Case Specialist

    6 months ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Hollard Life Solutions, **in the **Business Assurance** area.** We are looking to recruit a **Ombudsman and OIA Case Specialist** **Role Objectives**: The primary purpose of the job is to receive and investigate complaints received directly from the National...

  • Legal Drafter

    6 months ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: **Key Responsibilities** - Draft and Review policy wordings to ensure alignment to product specification and applicable legislation, compliance, claims, underwriting, business rules and Treating Customers Fairly principles - Work according to the defined processes for the management, storage and collation of all legal documentation -...

  • Senior Portfolio Manager: Partnerships

    6 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Senior Portfolio Manager: Partnerships you will be reporting to GM: Strategic partnerships, you will be responsible for the management of strategic client partnerships. You will be supported by key account executives in the execution of his/her duties. You will focus on the identification and management of key strategic partners...

  • Life Policy Services Administrator

    6 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As the Policy Services Administrator, you will be responsible for providing general support to internal and external stakeholders and ensuring smooth transaction of the processing of all changes on policies. You will be responsible for checking, validating and capturing all amendment, cancellation requests and supplying all requested...

  • Business Risk Manager

    6 months ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: To drive the implementation of the enterprise risk management framework for Hollard Life as it relates to operational risk and supporting Hollard group risk frameworks and policies. This is a risk and control governance role where the incumbent will be responsible for oversight and reporting of operational risks for Hollard Life and...

  • Facilities Management Mechanic- Gauteng East

    6 months ago

    Parktown, South Africa The Church of Jesus Christ of Latter-day Saints Full time

    AS THE SUCCESSFUL CANDIDATE YOUR RESPONSIBILITIES WILL INCLUDE: - Services, repairs, or replaces HVAC and components; plumbing and sprinkler systems; electrical systems; sound and electronic systems. - Performs custodial duties to keep the offices and grounds clean and orderly. - Services, repairs, or replaces locks, hinges, tile work, wall coverings, small...

  • Life Claims Administrator

    2 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** **WHAT WILL YOU DO?** **Claims Administration**: - Acknowledgement of claims upfront - Communicate and articulate the claims process and requirements to the claimants and brokers, as pre-defined processes - Refer/channel claims to relevant departments - Gather information, send follow-ups and reminders on outstanding claims...

  • Regional General Manager

    1 month ago

    Parktown, South Africa PPS Recruitment Full time

    **Job Advert Summary**: As the regional representative for PPS Internal Distribution, the role will motivate and lead the team of planning, advisory and sales specialists and at all times maintain the PPS brand. The incumbent of this role will report to the National Head: Internal Distribution and will be closely involved in the translation of the...

  • Restaurant Owner Operator

    6 months ago

    Parktown, South Africa Easyskill Hospitality Recruitment Full time

    a Fast growing restaurant group is seeking an experienced Restauranteer which will join its team in an upper tier restaurant in Parktown JHB in the capacity as Owner-Operator. This person should be young, vibrant and extremely driven. This person shall receive a monthly salary and a choice of either profit share or 10% equity in the business. The duties...

  • Team Assistant

    3 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Team Assistant, you will be working closely with the COO for Group Operations as well as the Head of Quality Assurance. You will be supporting them with all related administrative functions for effective and efficient service delivery. **WHAT WILL YOU DO?** **Provide general secretarial support to the assigned Heads** -...

  • Head: Long-term Corporate Actuarial

    6 months ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: **Key Responsibilities** Through leadership driving delivery in all Corporate Actuarial functions of the business which includes solvency and capital, ORSA scenarios and projections, reinsurance, regulatory reporting, reserving, EV and VNB calculations, budgeting, risk and capital management. **Oversee and accountable for Actuarial...

  • Manager - Medical Operations

    4 months ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As the Manager - Medical Operations, you will be responsible for all aspects of Managed Care within the Medical Operations section. **WHAT WILL YOU DO?** - Managed care of hospital admissions and downstream cost - Oversee and support team leaders pension medical case auditors and case management - Analysis of hospital medical spend...

  • Special Projects Actuary

    6 months ago

    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Reporting directly into the Group Actuary, the role will be required to work on, provide direction and lead parts of business critical and strategic projects. The role supports and enhances BaU processes. It provides direct support to the Group Actuary and Group CFO to deliver on strategic priorities as and when these arise. They...