Life Claims Assessor
2 weeks ago
**THE JOB AT A GLANCE**
As a Life Claims Assessor, you will be reporting to the Partner Claims Specialist - Life, you will be responsible for adjudicating and processing claims in an effective and efficient manner within the prescribed guidelines set out by Rand Mutual Assurance.
**WHAT WILL YOU DO?**
**Claims Adjudication**:
- Verify claims captured for correctness and compliance
- Capture / accept additional information on claims i.e. medical reports
- Ensure all documents required to process a claim are indexed and filed into the system
- Add meaningful and accurate notes to ensure complete synopsis of claim on the system
- Update requirements on claims and ensure they are always accurate and up to date
**Claims Management**:
- Manage claims in line with individual targets
- Review of claims in line with process, authority limits and within agreed timelines
- Escalate where required within authority limits
- Management of medical reports for claims with Permanent Disability
- Communicate claims process to both the employer and employee as set out in the claim’s management processes
- Timeous management of workflows and notifications
**Adjudicate and process payments for claims**:
- Adjudication and processing of TTD benefits including approval within authority limits
- Adjudicating and processing payment of sundry invoices within authority limits
- Process Permanent Disability claims
**Customer Service**:
- Regularly communicate and liaise verbally and in writing with customers/suppliers/visitors/enquirers and relevant staff
- Interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions
- Manage walk-in queries as and when required in line with the RMA Service Catalogue
- Research required information using available resources
- Provide customers with accurate product and service information in an efficient manner
- Update existing customer personal information on the system
- Deal with all customers in a professional and empathetic manner
**WHAT WILL YOU GET IN RETURN?**
We offer great opportunities for personal and professional development in a stable company that’s 130 years strong. The role comes with a competitive salary package. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.
**Turnaround time**
**Our Commitment to transformation**:
**WHAT YOU'LL BRING TO THE TABLE?**
- Grade 12 qualification/Matric Certificate
- FAIS Regulatory Examination (RE5)
- NQF Level 5 Higher Certificate in a FAIS Recognised Qualification
- A medical qualification would be advantageous
- Insurance Qualification (advantageous)
- 3 to 5 years claims related experience
- General knowledge of the LTI Act
- Intimate knowledge of the FAIS Act
- Intimate knowledge of the GCOC
- Intimate knowledge of the Insurance Act
- General knowledge of the ASISA Standards and Guides
- Good Administrative skills
- Advanced Excel Skills
- Knowledge of Claims processing, approval
- Long Term Insurance experience
- Deadline driven
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