Query Resolution Specialist

Reporting to the Manager: Client Relations Management. This role is responsible for service delivery and maximizing the client experience through client engagement. The incumbent is a specialist dealing with technical and complex client queries and/or complaints, exception reporting and providing an excellent service offering. Ensuring resolution whilst...

THE JOB AT A GLANCE The Finance System Specialist is responsible for the efficient operation and administration of all Finance related system within the organization. This role focuses on ensuring system stability, availability, and performance, while also managing security, user access, and system configurations. The Finance System Specialist will...

SCCM Specialist required for a client site in Parktown, Gauteng. Requirements ia as follows - Grade 12 - Diploma or bachelor’s degree in Information Technology - Relevant Microsoft Certifications - 3 - 5 + years of years’ experience in a SCCM environment. - Strong Knowledge Windows, networks and infrastructure systems Administration - Strong PowerShell...

**Job Advert Summary**: An exciting new **OSTI Specialist **opportunity has just become available in our **Insure, Operations (**Customer Experience Area).** **Role Objectives** To be part of the team that deals with complaints that have been escalated from the ombudsman office or by customers and/or brokers requesting adjudication on internal complaints....

**Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure, Operations area.** We are looking to recruit a **Parts Sourcing Specialist (Motor)** **Role Objectives**: To source new, used and alternative vehicle parts for the Hollard Group in order to reduce the cost of these inputs in the repair process. Monitor and...

**Job Duties/Responsibilities will include**: Keeping track of trends and common questions and informing management timeously Deciding when to escalate a query Following up to ensure all queries are sufficiently resolved Be willing to go beyond expectations to ensure students are satisfied Assess the situation and make decision on answering or escalating...

**Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Hollard Insure **, in the **Operations** **area**. We are looking to recruit a **Complex Claims Specialist** **Role Objectives**: - Process all complex claims assigned, with a focus on all claims above Branch Mandate, within the set standards required by the...

**Work Description** The banking specialist manages all electronic banking systems, including online banking services, for an institution. The primary duties are setting up accounts, communicating with stakeholders to solve inquiries, overseeing all transactions, authorizing payments and transfers across multi banks. **Responsibilities and...

**Job Advert Summary**: This incumbent will be responsible for performing quality audits for internal operational processes in accordance with the HAD Internal QA procedures. In doing so the Quality Assurance Specialist provides assurance to Business Unit management that business operational processes have been followed, call scripts have been adhered to...

**Job Advert Summary**: The Academy is looking for a Programme specialist, who will play a role in supporting and coordinating both classroom-led training programmes as well as and programmes that leverage adaptive learning tools and Generative AI software. This role will function as a bridge between the L&D team and the technical aspects of AI...

**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...

**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...

**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...

**Job Advert Summary**: - Reporting to Senior Manager: Business Engagement, the Production Support Analyst is responsible for ensuring that information around system inadequacies, inefficiencies and incident management are communicated timeously to key stakeholders and the Business Support Lead. - Provide end to end information throughout the life cycle of...

**Job Advert Summary**: Hello an exciting new opportunity has just become available in our HINT, Data & Analytics area. We are looking to recruit a Senior Data Analytics Specialist. Reporting to the Head: Data and Analytics the main purpose of the role is to drive the analytics agenda within the Hollard International business. Hollard International is a...

**THE JOB AT A GLANCE** **WHAT WILL YOU DO?** **Claims Administration**: - Acknowledgement of claims upfront - Communicate and articulate the claims process and requirements to the claimants and brokers, as pre-defined processes - Refer/channel claims to relevant departments - Gather information, send follow-ups and reminders on outstanding claims...

**Job Advert Summary**: Reporting to Senior Manager: Business Analysis, Team Lead: Production support is responsible for ensuring that information around system inadequacies, inefficiencies and incident management are communicated timeously to key stakeholders and the Business Support Lead. Provide end to end information throughout the life cycle of the...

**THE JOB AT A GLANCE** As a Customer Services and Distribution Manager, you will be reporting to the Head: Customer Services and Distribution, you will be responsible addressing customer issues including managing and resolving client services queries. You will also be required to visit clients to assist with the submission of the Return on Earnings, and...

**THE JOB AT A GLANCE** As a Customer Services and Distribution Manager, you will be reporting to the Group Strategy Execution, you will be responsible addressing customer issues including managing and resolving client services queries. You will also be required to visit clients to assist with the submission of the Return on Earnings, and provide them with...

**Job Advert Summary**: A member of the Operational Finance team reporting to the Manager Operational Finance. This role will be responsible for processing of different claim, medical and refunds and management reporting including day to day reviewing and processing. A higher level of technical understanding is involved for this role. Duties include...