IT Desktop Support

4 weeks ago

Bryanston, South Africa Eskom Pension and Provident Fund Full time

**1. Delivery of user service and support**
- Provide excellent customer/ client experience.
- Document and log calls from end users.
- Analyse and take proper decision on the most suitable software and hardware to implement.
- Demonstrates cost consciousness and awareness of personal contribution to costs and productivity. Identifies and escalates potential risks that may lead to increased costs. Prevents wastage and identifies process improvements to contain and reduce costs and increase productivity.
- Assist and support end users with implementation and configuration of hardware and software.
- Taking care of all the networking support requests, e.g. printers, scanners.
- Analyse and resolve user problems and escalate and track more complex issues
- Initiate all new employee registrations with EPPF, and ensure that correct access to relevant systems is granted.
- Monitor and work on maintaining the network connectivity to all users.

**2. Manage referrals, external consultation and tracking of requests until completed**
- Ensure that calls are allocated to relevant network administrators.
- Provide end users with reference numbers and follow up with both end user and network administrators until ticket is marked as completed
- Provide first line support and refer more complex issues to network administrators
- Consult with external service providers on more complex problems that could not be resolved internally.
- Log calls to service providers when necessary.
- Keep records of rendered services by service providers

**TECHNICAL COMPETENCY REQUIREMENTS**
- Administrative procedures and systems
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Microsoft Office Product
- Ability to problem solve, analyse and meet deadlines
- Knowledge of Benefits system
- Basic understanding of Pensions Fund administrative procedures and processes
- MS office
- Numeracy
- Understanding and knowledge of Microsoft Applications

**REQUIRED MINIMUM EDUCATION/TRAINING**
- Diploma in IT or related discipline

**REQUIRED MINIMUM WORK EXPERIENCE**
- 2 years job-related experience
- Previous experience in a similar support function
- Experienced in supporting Windows & Office 365

**CLOSING DATE: 13 JUNE 2023

  • Desktop Support

    6 days ago

    Bryanston, South Africa Kena Outdoor Full time

    Kena Group is looking for a desktop support engineer to provide technical assistance to the group; to install, upgrade, troubleshoot hardware and software systems. **Responsibilities**: Implement user tickets regarding hardware, software and networking issues Ask targeted questions to diagnose problems Guide users with simple, step-by-step...

  • Desktop Support

    2 weeks ago

    Bryanston, South Africa Kena Outdoor Full time

    Kena Group is looking for a desktop support engineer to provide technical assistance to the group; to install, upgrade, troubleshoot hardware and software systems.Responsibilities:Implement user tickets regarding hardware, software and networking issuesAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote...

  • IT Desktop Support

    2 weeks ago

    Bryanston, South Africa Eskom Pension and Provident Fund Full time

    1. Delivery of user service and support Provide excellent customer/ client experience. Document and log calls from end users. Analyse and take proper decision on the most suitable software and hardware to implement. Demonstrates cost consciousness and awareness of personal contribution to costs and productivity. Identifies and escalates potential risks that...

  • Desktop Network Planner

    2 weeks ago

    Bryanston, South Africa Shell Full time

    The Role:Where you fit in?Shell South Africa is a matured market with over 600 plus operational Retail Stations. Shell South Africa Mobility business has plans of growth agenda of developing fuel station network and the proposed position will play important role in achieving growth plans.Role is part of Network team of Shell South Africa Mobility and Network...

  • HR Officer

    3 weeks ago

    Bryanston, South Africa Total IT Recruitment Full time

    **Role Purpose** To manage and deliver the day-to-day operations of the Human Resources function. The HR Officer manages the administration of the human resources policies, procedures, and programs. This role touches over all aspects of the HR lifecycle in the organisation. **Description** - Manage HR administration across all areas of the employee...

  • Systems Analyst

    2 weeks ago

    Bryanston, South Africa Total IT Recruitment Full time

    Well reputable company is looking for a Systems Analyst who will assist with the overall business by building business focused digital solutions, migrating existing technologies to modern cloud solutions, instil quality in products and processes. The primary focus of this role is to: - To understand, design and drive the quality of solution through quality...

  • Process Manager

    3 weeks ago

    Bryanston, South Africa Total IT Recruitment Full time

    Leading Software house is looking for a Process Manager to manage Projects in the company, collaborating with key stakeholders with focus on Agile methodologies and processes, possessing strong Technical skills, ServiceDesk Plus and DevOps. Will be responsible for evaluating the production processes to identify improvement strategies and increase...

  • Customer Success Administrator

    2 months ago

    Bryanston, South Africa Adumo Full time

    **MAIN PURPOSE OF THE JOB** In line with adumo’s purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people! The Customer Success Administrator role encompasses this purpose in its entirety. The Customer Success Administrator is an experienced Customer Success professional that works...

  • Implementations Technical Team Lead

    4 weeks ago

    Bryanston, South Africa Adumo Full time

    **MAIN PURPOSE OF THE JOB** In line with adumo’s purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people! The Implementations Technical Team Lead role encompasses this purpose in its entirety. To lead and co-ordinate the implementations technical team. To assist with and implement...

  • Implementations Technical Team Lead

    2 weeks ago

    Bryanston, South Africa Adumo Full time

    MAIN PURPOSE OF THE JOBIn line with adumo's purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Implementations Technical Team Lead role encompasses this purpose in its entirety.To lead and co-ordinate the implementations technical team. To assist with and implement all...

  • Customer Success Administrator

    2 weeks ago

    Bryanston, South Africa Adumo Full time

    MAIN PURPOSE OF THE JOBIn line with adumo's purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Customer Success Administrator role encompasses this purpose in its entirety.The Customer Success Administrator is an experienced Customer Success professional that works with senior...

  • Implementations Technical Team Lead

    2 weeks ago

    Bryanston, South Africa Adumo Full time

    Implementations Technical Team LeadMAIN PURPOSE OF THE JOBIn line with adumo's purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Implementations Technical Team Lead role encompasses this purpose in its entirety.To lead and co-ordinate the implementations technical team. To...