Implementations Technical Team Lead

2 weeks ago


Bryanston, South Africa Adumo Full time

Implementations Technical Team Lead

MAIN PURPOSE OF THE JOB


In line with adumo's purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Implementations Technical Team Lead role encompasses this purpose in its entirety.

To lead and co-ordinate the implementations technical team.

To assist with and implement all services offered to new clients during the installation and incubation period, ensuring client satisfaction before handing the services over to the Operations Team.

To act as first-line support for the team and to assist with escalations of non-standard installations.

To report daily on the workflow and weekly on all installations and to ensure successful completion of the implementations process.

To assist line management in recruitment and retention processes for the team.


Here at adumo, our values are core to how we carry out our overall purpose and as well as the purpose within each job.

Values are the handful of extraordinary attributes we as an organisation champion every moment, making up the fabric of who we are as adumo.

They steer us to our True North.

Many other worthy attributes exist that don't make up adumo values, but these to us are simply non-negotiable - they'll get you through the front door.


KNOWLEDGE

  • Banking, retail, IT, payments industries
  • Operating systems g., Windows & Linux
  • N+
  • Navigating and operating any system g. Windows & Linux
  • Windows (desktop environment), Windows Server 2008, Linux Red hat, and CentOS
  • Network level troubleshooting
  • Scripting on any Operating System
  • SQL database systems
  • Full MS Office suite
  • Remote support methods g. team viewer, VNC viewer

SKILLS

  • Problem solving
  • Leadership
  • Time Management
  • Project Management
  • People management
  • Task Management
  • Service Level Management
  • Strong communication (verbal and
- written)

  • Stress Management
  • Quality Management
  • Analytical

LEADERSHIP

  • Selfmanaged
  • Selfmotivation
  • Willingness to learn
  • Attention to detail
  • Deadlinedriven
  • Team player
  • Ability to work independently
  • Driven
  • Selfstarter
  • Initiative to drive out resolutions
  • Integrity
  • Innovative
  • Curiosity
  • Ability to work under pressure
  • Emotional intelligence
  • Organize
  • Work/Life Balance
  • Adaptability
  • Strong sense of ownership
  • Strong attention to detail
  • Strong problemsolving mentality
  • Ability to zero in on risk
  • Can both helicopter and deep dive



REQUIRED:
EXPERIENCE & EDUCATION


Minimum

  • Matric (NQF level 4)
  • N+
  • A+
  • MCSE
  • Server +
  • Entry level CCNA
years' technical experience in the IT Industry

Desired

  • Advanced Diploma in IT (NQF level 6)
  • Linux
  • QIR
  • Project Management
experience

  • Payments/CRM industry experience

Ideal

  • BTech Information Technology (NQF level 7) or BSc Information Technology (NQF level 7) or BSc Computer Science (NQF level 7)
years' experience as a team leader.

  • Experience in banking, specifically merchant services
  • Payment's industry experience (across multiple payment platforms and technology)
  • Mobile payment experience

Key Areas of Responsibility

  • Leadership
/Team Management

  • Firstline Escalation
  • Client Service
  • Quality Management
  • Service Level Management
  • Process and Workflow Management
  • Reporting


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