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Implementations Technical Team Lead

4 months ago

Bryanston, South Africa Adumo Full time

**MAIN PURPOSE OF THE JOB**

In line with adumo’s purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Implementations Technical Team Lead role encompasses this purpose in its entirety.

To lead and co-ordinate the implementations technical team. To assist with and implement all services offered to new clients during the installation and incubation period, ensuring client satisfaction before handing the services over to the Operations Team. To act as first-line support for the team and to assist with escalations of non-standard installations. To report daily on the workflow and weekly on all installations and to ensure successful completion of the implementations process. To assist line management in recruitment and retention processes for the team.

Here at adumo, our values are core to how we carry out our overall purpose and as well as the purpose within each job. Values are the handful of extraordinary attributes we as an organisation champion every moment, making up the fabric of who we are as adumo. They steer us to our True North. Many other worthy attributes exist that don’t make up adumo values, but these to us are simply non-negotiable - they’ll get you through the front door.

**KNOWLEDGE**
- Banking, retail, IT, payments industries
- Operating systems e.g., Windows & Linux
- N+
- Navigating and operating any system e.g. Windows & Linux
- Windows (desktop environment), Windows Server 2008, Linux Red hat, and CentOS
- Network level troubleshooting
- Scripting on any Operating System
- SQL database systems
- Full MS Office suite
- Remote support methods e.g. team viewer, VNC viewer

**REQUIRED: EXPERIENCE & EDUCATION**

**MINIMUM**
- Matric (NQF level 4)
- N+
- A+
- MCSE
- Server +
- Entry level CCNA
- 2 - 3 years’ technical experience in the IT Industry

**DESIRED**
- Advanced Diploma in IT (NQF level 6)
- Linux
- QIR
- Project Management experience
- Payments/CRM industry experience

**IDEAL**
- BTech Information Technology (NQF level 7) or BSc Information Technology (NQF level 7) or BSc Computer Science (NQF level 7)
- 3 - 5 years’ experience as a team leader.
- Experience in banking, specifically merchant services
- Payment’s industry experience (across multiple payment platforms and technology)
- Mobile payment experience

**KEY AREAS OF RESPONSIBILITY**
- First-line Escalation
- Client Service
- Quality Management
- Service Level Management
- Reporting