Desktop Support

1 week ago

Bryanston, South Africa Kena Outdoor Full time

Kena Group is looking for a desktop support engineer to provide technical assistance to the group; to install, upgrade, troubleshoot hardware and software systems.

**Responsibilities**:
Implement user tickets regarding hardware, software and networking issues
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until issues are resolved
Record technical issues and solutions in logs
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests to management
Help create technical documentation and manuals
Role requirements
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows 365/One Drive/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Qualified in Computer Science or relevant field
Able to work comfortably in a fast-paced environment

  • Desktop Support

    2 weeks ago

    Bryanston, South Africa Kena Outdoor Full time

    Kena Group is looking for a desktop support engineer to provide technical assistance to the group; to install, upgrade, troubleshoot hardware and software systems.Responsibilities:Implement user tickets regarding hardware, software and networking issuesAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote...

  • IT Desktop Support

    4 weeks ago

    Bryanston, South Africa Eskom Pension and Provident Fund Full time

    **1. Delivery of user service and support** - Provide excellent customer/ client experience. - Document and log calls from end users. - Analyse and take proper decision on the most suitable software and hardware to implement. - Demonstrates cost consciousness and awareness of personal contribution to costs and productivity. Identifies and escalates potential...

  • IT Desktop Support

    2 weeks ago

    Bryanston, South Africa Eskom Pension and Provident Fund Full time

    1. Delivery of user service and support Provide excellent customer/ client experience. Document and log calls from end users. Analyse and take proper decision on the most suitable software and hardware to implement. Demonstrates cost consciousness and awareness of personal contribution to costs and productivity. Identifies and escalates potential risks that...

  • Desktop Network Planner

    2 weeks ago

    Bryanston, South Africa Shell Full time

    The Role:Where you fit in?Shell South Africa is a matured market with over 600 plus operational Retail Stations. Shell South Africa Mobility business has plans of growth agenda of developing fuel station network and the proposed position will play important role in achieving growth plans.Role is part of Network team of Shell South Africa Mobility and Network...

  • Implementations Technical Team Lead

    4 weeks ago

    Bryanston, South Africa Adumo Full time

    **MAIN PURPOSE OF THE JOB** In line with adumo’s purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people! The Implementations Technical Team Lead role encompasses this purpose in its entirety. To lead and co-ordinate the implementations technical team. To assist with and implement...

  • Implementations Technical Team Lead

    2 weeks ago

    Bryanston, South Africa Adumo Full time

    MAIN PURPOSE OF THE JOBIn line with adumo's purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Implementations Technical Team Lead role encompasses this purpose in its entirety.To lead and co-ordinate the implementations technical team. To assist with and implement all...

  • Customer Success Administrator

    2 weeks ago

    Bryanston, South Africa Adumo Full time

    MAIN PURPOSE OF THE JOBIn line with adumo's purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Customer Success Administrator role encompasses this purpose in its entirety.The Customer Success Administrator is an experienced Customer Success professional that works with senior...

  • Implementations Technical Team Lead

    2 weeks ago

    Bryanston, South Africa Adumo Full time

    Implementations Technical Team LeadMAIN PURPOSE OF THE JOBIn line with adumo's purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Implementations Technical Team Lead role encompasses this purpose in its entirety.To lead and co-ordinate the implementations technical team. To...