People & Culture Officer

3 weeks ago


Johannesburg, South Africa NH Hotels Full time

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

NH Sandton is looking for a dynamic and experienced People and Culture Officer to join our team. You will act as a liaison between team members and management, ensuring seamless HR processes and team member satisfaction.

**The Key Responsibilities are**:
**P&C Operations**
- Maintain and update team member records in compliance with company policies
- Prepare and process employment documents such as contracts, letters, employment certificates, and visas.
- Assist in payroll processing and ensure accuracy in team member attendance and leave records.

**Policy & Compliance**
- Assist in drafting and updating P&C policies and procedures.
- Stay updated on labour laws and regulations, implementing necessary updates to P&C practices.
- Promote diversity, equity, and inclusion in the workplace.
- Ensure adherence to the hotel’s P&C policies and procedures.

**Team Member Engagement**
- Organize team member engagement activities, such as team-building events, recognition programs, and wellness initiatives.
- Assist with the annual team member engagement surveys and in implementing improvement strategies.

**Performance Management**
- Assist managers in setting KPIs and conducting performance reviews.
- Identify underperformance issues and work with teams to establish improvement plans.
- Support the performance appraisal process by providing tools and guidance to managers and team members.
- Monitor and assist in addressing performance-related issues through coaching and development plan

**Recruitment and Onboarding**
- Manage team member onboarding, ensuring new hires are properly oriented to the hotel's policies, culture, and operations.

**Team Member Relations**
- Act as a point of contact for team member concerns and grievances, providing guidance and resolving issues professionally.
- Foster a positive work environment by promoting open communication, diversity, and inclusion.

**Training and Development**
- Identify training needs and organize programs to enhance team member skills and knowledge.
- Collaborate with department heads to develop and implement career development plans for team members.

**Policy Implementation and Compliance**
- Ensure adherence to hotel policies, labor laws, and industry regulations.
- Update and communicate P&C policies and procedures to team members as needed.

**Payroll and Benefits Administration**
- Assist in managing payroll processes, ensuring accurate records of attendance, leaves, and employee benefits.

**HR Data and Reporting**
- Maintain accurate team member records, including personal details, contracts, and performance reviews.
- Prepare P&C reports and analyses, such as headcount, turnover, and training effectiveness metrics.

**Disciplinary Actions**
- Address disciplinary issues in line with hotel policies, ensuring fairness and consistency.
- Assist in conducting investigations and drafting warning or termination letters when necessary.

**Health, Safety, and Well-being**
- Promote workplace health and safety initiatives, ensuring compliance with standards and procedures.
- Provide support for team member mental health and well-being through resources and counseling referrals.

**Stay Updated on Industry Trends**
- Keep informed about new P&C practices, labor laws, and hospitality trends to ensure the hotel remains competitive in attracting and retaining talent.
- These responsibilities ensure the P&C Officer contributes to maintaining a highly motivated, skilled, and satisfied workforce, aligned with the standards of a five-star hotel.

**Qualifications** Qualifications & Experience**
- Bachelor’s degree in human resources, Business Administration, or a related field.
- 2-3 years of experience in an HR role, preferably in the hospitality industry.
- Familiarity with labour laws and HR systems.
- Previous experience with recruitment, onboarding, Training, and employee engagement is an advantage.

**Skills & Competencies**
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Problem-solving mindset with attention to detail.
- Proficient in Microsoft Office Suite.
- High level of confidentiality and professionalism.

**Additional Information**
Able to legally work in South Africa



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