IT Customer Service Analyst

2 weeks ago


Rosebank, South Africa Cool Ideas Service Provider Full time

**Cool Ideas, leading ISP in Ros**ebank Johannesburg requires an IT Customer Service Analyst to join our team**:
**Job Functions**:

- Logging of incoming tickets
- Handle first line troubleshooting
- Customer service calls (All departments)
- Provide technical support
- Escalations of queries
- Willing to perform shift work
- Provide follow up support

**Experience and Knowledge required**:

- A minimum of 12 months Call Centre experience
- A minimum of 12 months Customer Service experience
- ISP Technical Experience
- The ability to work under pressure

**Qualifications**:
Information Technology related qualification


  • Service Desk Agent

    6 days ago


    Rosebank, South Africa Blue Ocean IT Services Full time

    **Purpose**: - To ensure effective and efficient Service Desk services, 1st level support are delivered to the customer. **Main Responsibilities**: - First point of contact for customers end-users during the scheduled shift period - Provide 1st level IT support telephonically and/or via remote take over - Adhere to the KPIs and SLAs agreed with the...


  • Rosebank, South Africa De Beers Group of Companies Full time

    Company Description - Global Shared Services, at Anglo American, has an exciting opportunity for an Internal Controls Analyst. Here you will play a critical role in ensuring the adequacy of and improving the GSS internal control landscape, through reviews of its internal controls and implementing remediation actions. **Finances are vital** As Global Shared...


  • Rosebank, South Africa Blue Ocean IT Services Full time

    To provide the IT department with an Incident & Problem function with the increasing requirement to co-ordinate identification, resolution and communications relating to failures impacting IT services. The company is increasingly reliant on its IT to deliver its mission and the Incident and Problem management role is a key part in maintaining the service...


  • Rosebank, South Africa Afrizan Full time

    Our client in the financial industry is looking diverse Accounting Graduates with 1 year work experience to join their team. **Job Overview**: - Support Finance Controllers during Monthly closing - Support the Financial Analysts and Business Controllers in their day-to-day work - Prepare ad-hoc reports when requested - Assist Controllers during budget...

  • Accounting Intern

    3 minutes ago


    Rosebank, South Africa Afrizan Full time

    Our client in the financial industry is looking diverse Accounting Graduates with 1 year work experience to join their team. **Job Overview**: - Support Finance Controllers during Monthly closing - Support the Financial Analysts and Business Controllers in their day-to-day work - Prepare ad-hoc reports when requested - Assist Controllers during budget...


  • Rosebank, South Africa De Beers Group of Companies Full time

    Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...


  • Rosebank, South Africa HRInsync Full time

    **Contact Centre Manager** **Company** A well-established International Company in the Travel Industry is looking for Contact Centre Manager to join their team. **Purpose** Working alongside the Managing Director and global stakeholders, the Contact Centre Manager is responsible for leading and managing a world-class Contact Centre environment. This role...

  • Edm Administrator

    6 days ago


    Rosebank, South Africa De Beers Group of Companies Full time

    Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...

  • Account Manager

    7 minutes ago


    Rosebank, South Africa Believe Resourcing Full time

    **About our client**: One of the top IT companies in South Africa, where innovation seamlessly intersects with reliability. Established in 1995, our client has consistently led the charge in delivering exceptional IT Support and Services across diverse business sectors in South Africa. **About the role**: The Account Manager will build and grow the client...

  • Vendor Liaison Officer

    Found in: Whatjobs ZA C2 - 3 days ago


    Rosebank, South Africa Isilumko Staffing (JHB) Full time

    Day to day Management, Monitoring, Inspecting and proposing measures - ATM Channels. Quality Assurance ATM Device Maintenance Service Availability Client SLA Quality Control High level Customer Services


  • Rosebank, South Africa De Beers Group of Companies Full time

    Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...


  • Rosebank, South Africa De Beers Group of Companies Full time

    Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...


  • Rosebank, South Africa De Beers Group of Companies Full time

    Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...


  • Rosebank, South Africa De Beers Group of Companies Full time

    Company Description - Come join us as a SAP Payroll Systems Support Specialist and be responsible to maintain, co-ordinate and optimize the usage of all the applicable software systems, including SAP Payroll by end users. **Please note this is a Fixed Term Contract** **Be part of the team. The team that makes it happen.** As Global Shared Services (GSS),...


  • Rosebank, South Africa Zenz Recruitment Full time

    Front Desk/Assistant Manager - Sandton Area - are you looking for a new challenge working in a very busy upmarket Spa. Our client is looking for a motivated and friendly Front Desk Co-Ordinator/Assistant Manager to join a successful team. Attend to visitors and deal with inquiries on the phone and face to face. Supply information on services and treatments...

  • Credit Controller

    6 days ago


    Rosebank, South Africa FinIT Select Staffing Full time

    Credit Controller, Rosebank Reports to Credit Control Manager **Job description** The job is responsible for the collection of outstanding debt and related credit control activities. The purpose of the job is to contribute towards the cashflow objectives of the organization through the collection of money owed to the company, execution of related credit...


  • Rosebank, South Africa Zenz Recruitment Full time

    Front Desk/Assistant Manager - Sandton Area - are you looking for a new challenge working in a very busy upmarket Spa. Our client is looking for a motivated and friendly Front Desk Co-Ordinator/Assistant Manager to join a successful team. Attend to visitors and deal with inquiries on the phone and face to face. Supply information on services and treatments...

  • SAP Business Support Specialist

    Found in: Whatjobs ZA C2 - 3 days ago


    Rosebank, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a SAP Business Support Specialist (Operational Technology) to join their team in Rosebank (Hybrid working) on a contract basis. They offer stability, growth, attractive rates and a great working environment. This role provides global system solutions, SAP and other technologies, for enterprise wide business...

  • Guest Relations

    1 minute ago


    Rosebank, South Africa Valor reimagining hospitality Full time

    Brief: Hotel Guest Relations - voco, The Bank, Rosebank Valor Hospitality Partners is a leading hotel management company. We are seeking a dynamic, experienced and motivated individual to join our team at voco The Bank, Rosebank as a Hotel Guest Relations. As a Hotel Guest Relations, you will be responsible for ensuring that our guests have an exceptional...


  • Rosebank, South Africa The Sales Enablement Company Full time

    Position Summary: **Responsibilities**: - Research and identify potential customers and target markets - Utilize various social media platforms to build relationships with potential customers - Qualify leads and set up meetings with sales team - Monitor customer feedback and provide insights to sales and marketing teams - Track and report on all sales...