Credit Controller

Credit Controller, Rosebank

Reports to Credit Control Manager

**Job description**

The job is responsible for the collection of outstanding debt and related credit control activities.

The purpose of the job is to contribute towards the cashflow objectives of the organization through the collection of money owed to the company, execution of related credit control activities and reporting on the collections.

**Key Responsibilities**:
DEBTORS AGE ANALYSIS
- Run and prepare the Age Analysis Report for the accounting period and utilize as a primary collection tool.
- Identify debtors book value and ageing of debt to plan, organize, and prioritize the collection of debt (current and overdue debt).
- Update the Debtors Age Analysis on a consistent basis with updated feedback to provide a tracking and up-to-date view of the progress and status of collections for individual debtor accounts.
- Use the Age Analysis report for reporting purposes.

COLLECTION OF OUTSTANDING DEBT
- Drive collection targets.
- Persistent planned follow ups to ensure payments are collected within the agreed payment terms.
- Drive collection efforts by complying with relevant credit control processes and procedures. Provide input and ideas to improve the collection processes.
- Interact effectively and professionally with customers.
- Effectively resolve queries and disputes.

DEBTOR PAYMENTS - EFTs
- Obtain bank statements from Finance departments to review customer payments received.
- Ensure payments are accurately allocated.
- Obtain remittance advices from customers, where required, to ensure payments are allocated accurately to the correct debtor accounts and correct invoices.

DEBIT ORDER PAYMENTS
- Prepare, run, and submit approved debit order files to Finance department for collection of debit order payments and allocation against correct invoices and debtor accounts.
- Manage unpaid debit orders - Follow up with customers to ensure payments are collected; Where required involve internal sales to assist with the collection efforts. Update new/correct banking details, where required, to ensure successful collection of payments via the debit order system.

INVOICES AND STATEMENTS
- Ensure timeous distribution of Invoices & Statements to customers.
- Update the accounting system with accurate customers details to enable the successful distribution of invoices and statements.

CUSTOMER SERVICE
- Build strong, professional customer relationships, internal and external.
- Deal effectively with customer queries and disputes - ensure resolution thereof within the shortest possible time. Where required, engage with relevant stakeholders to speed up the resolution process.
- Ensure accurate customer information and journal transactions to reduce queries, disputes, and reconciliation issues.

REPORTING
- Report progress on collection of debt on the Age Analysis.
- Prepare and report on overdue accounts, highlighting potential debtor problems.
- Prepare Age Analysis for review by management.
- Prepare Age Analysis for quarterly and annual financial reporting purposes.
- Adhoc reports

JOURNALS
- Accurately prepare journal documentation/forms for approval and processing of debtors related journal entries for refunds, credit notes, debit notes, intercompany transfers, write offs, transfers to sundry, etc.)
- Ensure the accuracy of processed journals by checking all journals post processing.

ACCOUNT RECONCILIATION
- Reconciliation of accounts where required.

HELPDESK SYSTEM
- Log own tickets.
- Respond to assigned calls/tickets.
- Ensure assigned calls are updated.

OPENING NEW ACCOUNTS
- Open new accounts upon request.
- Accurately capture new accounts on the Accpac accounting system.

GENERAL ADMINISTRATION DUTIES
- Perform all the required general administration duties that relate to the Credit Control department.

ADHOC TASKS / PROJECTS
- Participate and provide support with adhoc tasks and projects related to the Credit Control function.

PERFORMANCE
- Engage in discussion to agree on objectives and key performance indicators.
- Take ownership for performance and be accountable.
- Review objectives and key performance indicators regularly to stay on track.
- Engage and participate in performance discussions.

TEAMWORK
- Be a team player.
- Assist other team members with duties and responsibilities.
- Contribute ideas to improve the processes and overall environment.

RELATIONSHIPS
- Develop relationships with relevant internal and external customers and stakeholders to enhance and contribute positively to the collections process and the resolution of queries.
- Collaborate and engage with all relevant functions and departments to resolve impediments that affect customer service and the collection strategy, thereby promoting a culture of good service to our customers.

**Key performance measures**
- Collection of outstanding debt.
- Reduce overdue debt.
- Minimize bad debts.
- Allocation of payments
- Query and dispute resolution.
- Cus