Guest Relations

Brief:
Hotel Guest Relations - voco, The Bank, Rosebank

Valor Hospitality Partners is a leading hotel management company. We are seeking a dynamic, experienced and motivated individual to join our team at voco The Bank, Rosebank as a Hotel Guest Relations.

As a Hotel Guest Relations, you will be responsible for ensuring that our guests have an exceptional experience. You will be the first point of contact for our guests and will be responsible for delivering a high level of customer service to meet and exceed their expectations.
- guest relations

Detail:

- Proactively engage with VIP guests prior to their arrival to understand their needs and preferences.
- Coordinate VIP guests' check-in and check-out, ensuring a seamless and efficient process.
- Respond to VIP guest queries, complaints and feedback in a timely and professional manner.
- Provide personalized services and amenities to VIP guests such as airport transfers, room upgrades, spa treatments, restaurant bookings, and other special requests.
- Develop and maintain positive relationships with VIP guests, providing personalized service to ensure repeat business and positive reviews.
- Work closely with other departments within the hotel to ensure that VIP guests' needs are met, including the Food and Beverage team, Housekeeping, and Concierge.
- Upsell hotel services and amenities to VIP guests, ensuring that they are aware of all the services and experiences available to them.
- Maintain accurate and up-to-date guest records for VIP guests, ensuring compliance with hotel policies and procedures.
- Attend to any ad-hoc tasks as required by management.

**Requirements**:

- Proven experience in guest relations within the hotel industry.
- Excellent communication, interpersonal and customer service skills.
- Ability to multitask, prioritize and work under pressure.
- Strong attention to detail and problem-solving skills.
- Fluent in English, both written and verbal.
- Ability to work flexible hours, including weekends and holidays.
- Experience using hotel software OPERA.

If you are a self-starter with a passion for hospitality, we would love to hear from you. At Valor Hospitality Partners, we value diversity and are committed to providing equal opportunities for all.