System Support Specialist

3 weeks ago

Rosebank, South Africa De Beers Group of Companies Full time

Company Description
- Come join us as a SAP Payroll Systems Support Specialist and be responsible to maintain, co-ordinate and optimize the usage of all the applicable software systems, including SAP Payroll by end users.

**Please note this is a Fixed Term Contract**

**Be part of the team. The team that makes it happen.**

As Global Shared Services (GSS), our commitment to partnership is at the core of our values. As a global business partner, we deliver flawless transactional, value added and customer-focused services to support the Anglo-American organisation. We invite talented people who can deliver high standard performance through innovative end-to-end processes. Using automation and other digital platforms in service delivery. We welcome customer centric individuals with a broad base of capabilities, to join our global family.

**Job Description**:

- The rendering of SAP Payroll system support is a pivotal aspect of this role and consists of resolving of system incidents and bugs - fixes, change requests / system enhancements, compiling business system requirements, System Quality Assurance testing, first line support to End Users. You will also participate in system related projects, end user access and authorization of role requests.

Receive, record and resolve all Incidents and Bugs-Fixes according to Service Level Agreements
- Receive, record and resolve all change requests, enhancement packs, functional updates and standard requests according to Service Level Agreements, Global Information Management process and best practice
- Conduct projects effectively and efficiently through compiling business requirements specifications, development testing, end user testing and training and implementation according to Service Level Agreements, Global Information Management process and best practice
- Receive, record and resolve all 1st line support according to Service Level Agreements, Global Information Management process and best practice
- Perform ad-hoc bulk data uploads effectively and efficiently according to business needs, Service Level Agreements, Global Information Management process and best practice
- Conduct the process of end user access and authorization role design changes to business needs, Service Level Agreements, Global Information Management process and best practice
- Maintain, co-ordinate and optimize the usage of all the applicable software systems
- Qualifications
- Grade 12
- 3-year degree or national diploma in IT or HR
- SAP Certification

**Experience**:

- 5 years’ SAP Payroll System Support experience
- SuccessFactors / Employee Central experience advantageous
- Policy, process & procedure knowledge
- Additional Information
- Data collection, processing, analysis & reporting
- Process analysis & design
- Query management
- Project management
- Customer service orientation

**Anglo American Limited, Global Shared Services**

Anglo American has set its Burning Ambition to be the most valued mining company by all its stakeholders by 2023. A high-performing Global Shared Services (GSS) function, able to assist in driving the functional transformation agenda, as well as provide a broad range of critical support services to the business, is a key enabler to delivering this strategic objective.

The transformation of the existing GSS organisation will lay the foundations for GSS ambition to be a strategic asset for Anglo American and is therefore a critical project on the roadmap to delivering the Burning Ambition.

Core to delivering the GSS vision is a customer-centric approach to service management that clearly defines accountabilities across end-to-end processes and enables meaningful performance discussions between GSS, the Business Units and Functions.

**Location**

This opportunity will be based in Rosebank, Gauteng.

**What we offer**

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company - and we’re still growing all the time.

**Inclusion and Diversity**

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

**How we are committed to your safety**

Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer.

**How to apply

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